Nuance provides tailored, phone-based Customer Service Solutions that are helping leading insurance companies deliver cost-effective and differentiated service by quickly routing callers to their correct destination, securely authenticate themselves and receive service from knowledgable contact centre agents equipped with caller-relevant data.
Many claims organisations have adopted speech recognition to deliver a faster, easier way to streamline the document creation process. With speech recognition, claims staff can turn their voices into text with up to 99 percent accuracy and complete documentation three times faster than most people type.
Whether it concerns processing claims or customer service, insurance providers need smarter solutions for document scanning, document management, OCR and forms processing. Nuance delivers exceptional efficiency along with significant cost savings, greater security, improved traceability and increased productivity.
Nuance’s patented speech and text input applications enable faster, easier navigation, messaging and searching across a wide array of device platforms. These multimodal solutions are easily customisable to enhance device utility and team productivity. Nuance’s expertise in language development, speech science and UI design may be leveraged to create Industry/Business-specific text input language databases, speech grammar models, text keyword search files and user interfaces that best meet your unique needs.