Accurate, timely transcriptions are critical for your clinical documentation. Outsourcing to Nuance Transcription Services can improve the flow of patient narratives through your organisation. We’re committed to improve quality, minimise turnaround time, and reduce costs. Most importantly, outsourcing can free up your department to focus on other priorities.
Before we transcribe a single word, we assign a dedicated team to your organisation. We get to know your clinicians and how you operate. That way, we can adapt our service to fit your unique needs and address any challenge—like a sudden change in workflow or an upswing in clinical correspondence.
Because your dictations are processed through our industry-leading speech recognition software, we’re able to minimise human error and shorten turnaround time from days to hours. Our skilled medical language specialists review and edit for accuracy. And to triple check, we use an independently audited Quality Assurance (QA) process to view more than two billion lines each year.
Our cloud-based system infrastructure delivers heightened security and drives continuous, fully operational service and low risk of data loss. System redundancy and automatic patch management eliminates the need for downtime, degraded service and customer participation. Our security strategy protocol proactively addresses issues via weekly scanning, monitoring and analysis to provide continuous protection from cyber threats.
Every draft touched by Nuance Transcription Services has detailed tracking and logging information to ensure that it is completed within the contractual turnaround time (TAT). You’ll receive monthly status reports on TAT, quality, and open items.
Our Quality Management Platform continually monitors document quality to proactively address issues. Granular reporting at all production levels identifies error types, MLS details, account-specific views and more. Quality control and auditing protocols help ensure our transcription services meet established standards.
From implementation to the day-to-day management of your account, you’ll have a dedicated team at your service. They’re always available and can ensure that your cost, quality, and TAT expectations are consistently met.
Nuance Transcription Services employs thousands of the most qualified medical documentation professionals in the industry—many with more than 10 years of experience in healthcare.
Nuance employs more than 2,000 MLSs—the largest medical transcription organisation in the world
lines of medical data transcribed annually
of healthcare organisations worldwide use Nuance Transcription Solutions
Our advanced transcription platform offers security and reliability, multiple dictation capture options and flexible workflows.
Convenient, easy-to-use mobile app lets providers create, review, edit and sign documentation on a mobile device — anytime, anywhere.
