Accurate, cost-effective transcription services
Accurate, timely transcriptions are critical for your clinical documentation. Outsourcing to Nuance Transcription Services can improve the flow of patient narratives through your organisation. We’re committed to improve quality, minimise turnaround time, and reduce costs. Most importantly, outsourcing can free up your department to focus on other priorities.
This offering is now part of DeliverHealth Solutions as of March 1, 2021. Visit DeliverHealth to learn more.
Benefits
Higher Quality clinical transcriptions
Flexible service
Before we transcribe a single word, we assign a dedicated team to your organisation. We get to know your clinicians and how you operate. That way, we can adapt our service to fit your unique needs and address any challenge—like a sudden change in workflow or an upswing in clinical correspondence.
Speedy & accurate (Open a new window)
Because your dictations are processed through our industry‑leading speech recognition software, we’re able to minimise human error and shorten turnaround time from days to hours. Our skilled medical language specialists review and edit for accuracy. And to triple check, we use an independently audited Quality Assurance (QA) process to view more than two billion lines each year.
Reliable performance
Our cloud‑based system infrastructure delivers heightened security and drives continuous, fully operational service and low risk of data loss. System redundancy and automatic patch management eliminates the need for downtime, degraded service and customer participation. Our security strategy protocol proactively addresses issues via weekly scanning, monitoring and analysis to provide continuous protection from cyber threats.
Features
Quality, security and trust
An eye on results
Every draft touched by Nuance Transcription Services has detailed tracking and logging information to ensure that it is completed within the contractual turnaround time (TAT). You’ll receive monthly status reports on TAT, quality, and open items.
Quality control to count on
Our Quality Management Platform continually monitors document quality to proactively address issues. Granular reporting at all production levels identifies error types, MLS details, account‑specific views and more. Quality control and auditing protocols help ensure our transcription services meet established standards.
A team you can rely on
From implementation to the day-to-day management of your account, you’ll have a dedicated team at your service. They’re always available and can ensure that your cost, quality, and TAT expectations are consistently met.
Transcriptionists you can trust
Nuance Transcription Services employs thousands of the most qualified medical documentation professionals in the industry—many with more than 10 years of experience in healthcare.
Award-winning solutions that have won over the industry
2,000+
Nuance employs more than 2,000 MLSs—the largest medical transcription organisation in the world
2.5 billion+
lines of medical data transcribed annually
60%+
of healthcare organisations worldwide use Nuance Transcription Solutions
Complementary solutions
Nuance eScription One
Our advanced transcription platform offers security and reliability, multiple dictation capture options and flexible workflows.
Nuance eScription One Mobile
Convenient, easy-to-use mobile app lets providers create, review, edit and sign documentation on a mobile device—anytime, anywhere.