Agent AI
Don't get rid of your agents quite yet!
AI was never meant to replace humans in the contact center, but to augment them and make them more efficient.
Nuance is entering a new era of connected conversations, utilizing artificial intelligence to seamlessly intertwine contact center agents with intelligent technologies so your customer experience will never sour. And as an added bonus, your contact center agents are going to love coming to work.
Stay tuned for a revolutionary change coming soon to your contact center.