Power to the people
—at a lower cost
Nuance solutions enable government institutions to provide the intelligent, seamless experiences citizens expect, while keeping costs under control.
Intelligent experiences that meet modern expectations
People expect government agencies to offer the same level of service they get from private companies. But when you’re running on a tight budget, meeting those expectations isn’t easy. With Nuance conversational AI solutions for government, you can improve citizen experiences one step at a time, at your own pace.
Whether you want to increase self‑service in the IVR, improve agent efficiency, or enhance fraud prevention, with Nuance you can add intelligence to the customer experience where it’s needed most—while dramatically reducing costs.
Engage, serve, and protect your citizens
Proven conversational AI solutions from Nuance give constituents effortless, intelligent experiences and fast resolutions while protecting your organisation from fraud.
HMRC adapts to COVID‑19 with support from Nuance
See how the UK’s tax, payments, and customs authority acted fast to support the nation during a crisis.
Real‑world business outcomes
increase in call centre efficiency
increase in agent availability
reduction in call abandonment
CSAT with conversational IVR