Conversational AI solutions for insurance

Customer engagement solutions insurers can depend on

Insurers worldwide use Nuance omnichannel solutions for insurance to increase customer conversion and retention, boost operational efficiency, and prevent fraud.

AI‑first solutions for omnichannel customer experiences

From policy purchase through payment processing to claims adjustments, Nuance solutions help insurers increase customer satisfaction while reducing costs across voice and digital channels. And with our advanced biometric authentication, insurers can fight back against a rising tide of fraud.

That’s why leading insurers trust Nuance to help them increase conversions, reduce churn, mitigate fraud risk, and streamline operations.

$1.6M

cost savings from call deflection in one quarter

Benefits

Conversational experiences that get results

Nuance conversational AI solutions for the insurance industry provide intelligent, consistent omnichannel experiences throughout the customer journey, helping insurers convert and retain more customers, give agents more support, and prevent more fraud.

Real‑world business outcomes

85%

virtual assistant issue resolution

$4.4M

incremental revenue from live chat in one quarter

86%

live chat customer satisfaction

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Fast, personalised self‑service

Humana creates an effortless customer experience with Nuance Conversational IVR in the cloud.

Learn how you can create intelligent experiences that convert and satisfy more customers.