Bend your data with broader enterprise systems to effectively present the relevant information within other applications. Nuance APIs enable integration with 3rd party applications, blend data into the broader enterprise reporting systems, add engagement functions to your enterprise ecosystem and help present the engagement experience within your enterprise system’s native UX.
Nuance connects all digital channels so your customers can experience one seamless engagement with you. Delight customers by acknowledging where they are in the sales process or connect them to the right place immediately for a swift resolution. Remove the friction in digital channels and increase customer satisfaction while reducing contact centre costs.
Nuance orchestrates inbound and outbound channels to create meaningful conversations. This reduces costs and increases productivity through intelligent call routing, better IVR containment and improved call deflection. Make your IVR aware of recently sent notifications so it can predict why your customer is calling in, for example: