A robust, reliable reporting and analytics solution providing near real-time understanding of your key metrics and changing usage trends.
With a data-driven understanding of your IVR, you can get answers to important questions, including where and why calls are being misdirected, issues impacting containment rates, routing, handle time and satisfaction. You can also use powerful filtering capability to investigate application performance metrics by caller segment or other custom segmentation. This data enables your business to increase efficiency, maximise return on investment and minimise operational risk.
A robust, reliable reporting and analytics solution that provides near real-time understanding of key metrics and changing usage trends.