SpeechAttendant® is a voice-driven auto attendant solution that lets callers simply speak the name of a person, department, service or location and be immediately transferred to the right destination.
SpeechAttendant connects to your PBX or IVR and uses Nuance’s advanced speech recognition technologies to deliver an enhanced self-service experience to your customers and rapid ROI to your organisation. Calls can be easily routed using menu-driven options, and frequently requested information such as operating hours, postal address and driving directions can be provided to callers.
By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organisation can improve customer experience, enhance your corporate image, decrease telecommunications costs and increase employee productivity.
Let callers simply speak the name of a person, department, service or location and be immediately transferred to the right destination.