Accurate, timely transcriptions are critical for your clinical documentation. Outsourcing to Nuance Transcription Services will improve the flow of patient narratives through your organisation. We’re committed to improving quality, minimising turnaround time, and reducing costs. Most importantly, outsourcing to us will free up your department to focus on other priorities.
Before we transcribe a single word, we assign a dedicated team to your organisation. We get to know your clinicians and how you operate. That way, we can adapt our service to fit your unique workflow and address any challenge—like a sudden change in workflow or an upswing in clinical correspondence.
Because your dictations are processed through our industry-leading speech recognition software, we’re able to minimise human error and shorten turnaround time from days to hours. Our skilled medical transcriptionists (MTs) review and edit for accuracy. And to triple check, we use an independently audited Quality Assurance (QA) process to view more than two billion lines each year.
You understandably place a great deal of trust in us and we are dedicated to earning it. Our focus is to build customer confidence in the integrity of our solutions, whether it be a HITRUST-certified environment, solutions with service level guarantees, or product features, processes and procedures that help meet GDPR requirements.
Our team of certified, trained security professionals work hard to continuously enhance our security infrastructure and posture. We have made significant technology investments across network, product, physical and IT security, including a Security Operations Center that continuously monitors, analyses and rapidly responds to potential online threats.
Every draft touched by Nuance Transcription Services has detailed tracking and logging information to ensure that it is completed within the contractual turnaround time (TAT). You’ll receive monthly status reports on TAT, quality, and open items.
Our Quality Management Platform provides granular reporting at all levels of production, from error types and MT details to account-specific views. And our Concurrent Quality Control and Retrospective Quality Compliance audits are designed to give you full transparency on the delivered services.
From implementation to the day-to-day management of your account, you’ll have a dedicated team at your service. They’re always available by phone and can ensure that your cost, quality, and TAT expectations are consistently met.
Nuance Transcription Services employs thousands of the most qualified MTs in the industry—many with more than 10 years of experience in healthcare.
Your patient data is safe in our hands. Patient Identifiable Data (PID) is removed from the dictation recording before it leaves the Nuance hosted environment and is never presented to the MTS. Once the document is completed by the MTS and sent back to the Nuance hosted environment the PID is added back into the transcribed document finally received by the client. In addition, our data centres are configured with a redundant, fault-tolerant infrastructure so you always have the secure access you need.
Nuance employs more than 12,000 MTs—the largest medical transcription organisation in the world
5 billion + lines of medical data transcribed annually
60% + of healthcare facilities worldwide use Nuance Transcription Solutions
