Faqs | Nuance UK

Dragon Drive! Messaging from Nuance enables BMW drivers to dictate email and text messages from their cars conveniently, safely and just using their voice. The service is available to BMW customers as part of the new BMW ConnectedDrive offering in selected BMW models as of July 2012.

New BMW models released from July 2012 will successively be equipped with Dragon Drive! Messaging. The new BMW 7 Series, BMW 3 Series Touring and BMW 3 Series ActiveHybrid are the first BMW vehicles on the road having Dragon Drive! Messaging on board.

Your car needs to be equipped with BMW ConnectedDrive, the new generation of the Navigation system Professional and the Bluetooth interface including BMW Assist. Your mobile phone must support the MAP protocol and be set up to allow it to send emails.

There are two very simple ways of checking whether your mobile phone is compatible:

Open the email or text message function in the Office section of your BMW. If the “New” function is available, you can immediately use your mobile phone for Dragon Drive! Messaging. Just click on “Dictate Text” and you will be prompted to enter your email address once to start using Dragon Drive! Messaging.
Alternatively, go to www.bmw.de/bluetooth to find out if your smartphone supports Dragon Drive! Messaging. In just a few clicks, select the country, vehicle and phone model to view a complete overview. If “Dragon Drive! Messaging” is listed, your mobile phone is compatible.

Your smartphone must support the MAP protocol and be set up to allow it to send emails. You can check on www.bmw.de/bluetooth if your smartphone supports the dictation function in your BMW.

Vehicle supporting Dragon Drive! Messaging: Selected new BMW models produced as of July 2012 are successively equipped with Dragon Drive! Messaging. See above a list of BMW models
Active BMW ConnectedDrive services contract
New generation Navigation system Professional and the Bluetooth interface including BMW Assist.
A smartphone supporting MAP protocol. For a list check here www.bmw.com/Bluetooth
Connect your smartphone to your vehicle using Bluetooth
Activate the e-mail or SMS function in your smartphone

It's very simple:

In the Office menu of your BMW select the function 'New'
Select 'Dictate text'
Activate Dragon Drive! Messaging by entering your e-mail address
Accept the Nuance Service Agreement and the Nuance Speech Usage Data Notice
You can start dictating your messages

Please follow the steps described above to activate Dragon Drive! Messaging in your BMW. After entering your e-mail address you'll receive an email from Nuance with a link to validate your email address. You need to validate your email address within 48 hours and then you can use Dragon Drive! Messaging for free during 60 days.

No, there can be only one trial phase per vehicle.

No. Dragon Drive! Messaging has to be activated in the vehicle by entering your e-mail address when prompted.

You should check the following:

Does your smartphone support Dragon Drive! Messaging? Please check here www.bmw.com/Bluetooth
Are SMS and email functions enabled on your smartphone?
Is your smartphone connected to the vehicle?
Do you have an Internet connection?

Your account will be blocked. Next time you try using the system, you'll receive an email with a subscription link

Yes, after entering your e-mail address and accepting the Speech Usage Data Notice and the Service Agreement. You'll have to confirm your email address within 48 hours to continue using the service during the free trial phase.

60 days

Yes, Dragon Drive! Messaging is free during the 60 days trial period.

Yes, all functions are available during the free trial period

During the trial phase you'll receive an e-mail with a personalized link for service subscription in the Nuance Shop.

Several e-mails confirming the activation of the service, the subscription as well as notifying you of the end of the trial and subscription period will be sent to the e-mail address you provided when activating Dragon Drive! Messaging. If you don't find the confirmation e-mails in your inbox, please check the following:

Please check your junk or spam email folders. The messages might have been filtered.
Did your e-mail address change? If so, please check how to change the communication e-mail address in Dragon Drive! Messaging.
Check the spelling of your email address in the Dragon Drive! Messaging system. If the email address is wrong, log off and delete the current email address. When starting the system the next time, you'll be prompted to enter the correct email.

The next time you try to use the service you'll receive an e-mail with a personalized subscription link to the Nuance Shop.

You can check, change your account status and cancel your subscription here www.findmyorder.com

Delete the current email address by logging off from the system. When starting the system the next time, you'll be prompted to enter the new email address.

You should cancel your subscription. For that you need to log off from the system in the car, go to www.findmyorder.com and cancel your subscription.

If you don't cancel your subscription it will be transferred to the new owner.

First you need to find out if your vehicle is equipped with Dragon Drive! Messaging.

If Dragon Drive wasn't used in the car yet, you can activate the service as described above.
If Dragon Drive! has already been activated by the previous owner, but the subscription was cancelled: You need to enter your e-mail address and then you'll receive a link to the subscription page.
The car comes with a valid subscription: You should log off and change the e-mail address. You'll then receive an e-mail notifying you when the subscription duration is finished.

No, each vehicle requires its own license.

Your email address is used to identify the user and to communicate relevant information to the user, including subscription and update information.

As a part of the Dragon Drive! Messaging service, the system collects and uses speech data (audio files of words dictated by you when you use the service, associated transcriptions and log files generated in connection with your use of the service) only for the purpose of providing the Dragon Drive! Messaging service and to tune, develop, enhance and improve the speech recognition technology and other components of the Dragon Drive! Messaging service, and other Nuance products and services. Nuance will not use the speech data and any information content embedded therein except as set forth above.

Check the section Tips & Tricks

If a user has a strong accent, recognition performance might be affected. The system is equipped to adapt to the speaking patterns of the user and will improve over time.

Different dialects are not explicitly supported.

30 seconds utterance length. Your overall dictation is not limited, but you should split the message into several utterances.

Yes, you can format your message.Check here for more detailed information.

Currently Dragon Drive! Messaging supports US-English, UK-English, French, Italian, German and Spanish. The user can select the language in the menu. It is even possible to use different languages within one message.

Dragon Drive! Messaging is available in vehicles sold in USA and Canada, and in Austria, France, Germany, Italy and the UK. The function can be used also outside of these countries.

The subscription is per vehicle and can be used by multiple users. E-mails and messages are sent through the user’s smartphone and email account.

No, email communication is based on the user’s personal email account and the smartphone connected to your BMW.

The system is optimized for usage from the driver seat. Recognition performance might be impacted when used from another position in the car.

The email account on your smartphone will be used. If you have several email accounts on your smartphone you can select which address should be used.

For any other Dragon products visit our webpage www.nuance.com.

Quick Links

Freeing clinicians to get back to what they love doing. Beyond words.

Delivering intelligent customer engagement solutions, powered by AI.

Gain control of your documents.

Intelligent systems for consumer devices.

Drive documentation productivity.

Frequently Asked Questions

Availability

Getting Started

Data Privacy

Using Dragon Drive! Messaging

Relevant Links

How to get Dragon Drive! Messaging

Getting started...

Customer Service and Support

Press Releases

Choose your country.

About Nuance

Nuance partners

Most popular products

Industries

Solutions