Automated guides: Lead customers to self-service without live agents

The answers your customers need, fast

Nuance automated guides help your business engage your customers—without engaging your live agents. All to increase efficiency, improve visitor satisfaction and lower operational costs.

Better engage customers with automated self‑service

Similar to simple chat bots, automated guides are the scripted version of intelligent, automated engagements. Easy to set up and deploy, our digital self‑service guides allow your customers to “click” through a decision tree and immediately find answers to their questions.

Automated guides are ideal for taking site visitors through a product selection cycle, for faster routing or as a tutorial to educate your customers about key tools and features. And because they’re an integral part of Nuance’s omni-channel customer engagement platform, the guides are tightly integrated with the business rule targeting engine—which helps identify when consumers are struggling and can proactively launch a guide in various digital channels. Automated guides are fully customisable to match your brand’s identity and can work as a stand‑alone self-service tool or with the option to escalate to a human‑assisted engagement.

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Mobile engagement optimisation for Total Gym

Total Gym case study

Read how Nuance helped Total Gym optimise mobile engagement and increase conversions.

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Your customers seek automated self‑service


of customers try to find the answer to their question using a brand’s self‑service application.

“Trends 2016: The Future of Customer Service.” Jan 2016


Intelligent, integrated, integral

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Learn how Nuance automated guides can help you deliver better answers to customers.