Multimedia content: Customised rich content and specialised offers omni-channel customer engagement

Personalise online experiences beyond live chat and call

With Nuance multimedia content, you can target visitors with videos, offers and more—and give your customers a truly personalised online customer service experience.

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Deliver rich content for personalised engagement

Multimedia content amplifies digital engagements—from enticing customers with a personalised promotion to explaining product features in a video. And with Nuance, your options are endless.

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Forrester Research - Good Alone, Better Together: Integrating Chat And Virtual Agents (pdf. Open a new window)

Forrester: Good Alone, Better Together(pdf. Open a new window)

Read this report on how integrating chat and virtual agents can help you deliver seamless customer service.

Get it now(pdf. Open a new window)
McKinsey: Winning the expectations game in customer care (pdf. Open a new window)

McKinsey: Winning the expectations game in customer care(pdf. Open a new window)

Learn how to adapt your company’s customer engagement strategies to meet rising expectations and capture loyalty.

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Benefits

Features

Interactive, integrated, engaging.

Learn how Nuance multimedia content can help you deliver personalised engagements for your customers.