Intelligent automated conversations with a human touch
A conversation with Nina is virtually human, understanding everything your customers do to maintain a truly consistent voice for your brand.
Automation that reduces costs while creating effortless experiences
Meet Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. Whether you want to add a virtual agent to your website, your app or your text messaging application, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it’s typed into a computer, tapped on a screen or spoken into a device.
Nina enables an intelligent, human‑like dialogue between consumers and your brand. A rich set of features, including the ability to understand complex enquiries, ask clarifying questions and personalise responses, helps brands to deliver a superior customer self‑service experience. Nina is a well‑designed virtual assistant who can reflect your company’s unique image and tone, resulting in a strengthened brand.
Each conversation can be captured, analysed and aggregated to deliver real‑time insights. Nina becomes smarter over time by learning from past and current live agent interactions and other engagements happening in your digital channels to constantly optimise the behaviour and improve the accuracy of the responses.
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Engage the right visitor at the right time
Learn how Nina leverages Nuance Natural Language Understanding technology to interact with visitors with human‑like dialogue and intelligent conversations, providing a smooth transition to a live agent when needed.
Why organisations rely on virtual assistants
of shoppers prefer to use chatbots rather than speak to a live agent.
of consumers expect a consistent experience across channels.
of customers try to find the answer to their question using a brand’s self‑service application.
The intelligent virtual assistant
Nina learns, understands and keeps up with everything your customers do.