Infographic: 7 IVR-Induced Customer Headaches. Is Your IVR Guilty?


What does your Interactive Voice Response (IVR) system say about your organisation? If it’s like many, it might not make you proud. This is a problem, considering IVRs have now become the top escalation channel for already-irate customers. The infographic below illustrates which IVR traits make today’s consumers phone-slamming mad. If you care about your brand reputation and competitive position, it’s time to rethink your IVR experience.


IVR headaches infographics

Learn more about how to deliver a more modern, effortless IVR experience.

Download the Frost & Sullivan’s report: Benefits of Refreshing the IVR: "Customers Speak Out" today.