UK Anti-Fraud Forum
Manchester

Thursday, 20th June 2019
Manchester

Stay ahead of the evolving fraud threats in the contact centre and digital channels

Event

Nuance Fraud Forum
Manchester

Location

The Lowry Hotel
50 Dearmans Pl - Chapel Wharf, Salford
Manchester, M3 5LH

Date & time

Thursday, 20th June 2019
10.30 am – 2.30 pm

Join us for this Fraud forum and other like-minded peers tackling fraud more about the fraud landscape, techniques used by fraudsters targeting the contact centre and digital channels and discuss best practice recommendations to tackle fraudsters.

Why Attend?
Come together with like-minded peers from leading UK Enterprises to share challenges and successes in tackling fraudsters. During this interactive session you will hear from some of the leading UK organisations on how the growth of digital channels is changing the battle between brands and criminals, and how organisations are deploying technologies to defend themselves and their customers.

Join Nuance and other leading Enterprises for this forum and learn:

1

How fraud is moving beyond telephony in the contact centre to web, mobile and other digital channels

2

Enterprises’ readiness to prevent fraud across channels

2

The importance of cross-channel authentication to fraud prevention

2

Strategies organisations are using to identify fraudsters and combat fraud, including the growing adoption of biometrics to lessen the financial and reputational costs of fraud while improving CX for legitimate customers

Guest Speakers

“With Nuance voice biometrics, we get a clearer view of customer and fraudster behavior, so we can keep genuine customers protected and take the fight to the criminals who are targeting their accounts.”
Jason Costain
Head of Fraud Strategy and Relationship Management
RBS

Andras Cser
VP & Principal Analyst, Forrester

Who Should Attend?

  • Head of Fraud Analytics
  • Chief Risk Officer
  • Director of Fraud Operations
  • Head of Digital Fraud Operations
  • Director of Fraud
  • Head of Financial Crime
  • Senior Fraud Manager

Reserve your seat