The Lowry Hotel
50 Dearmans Pl - Chapel Wharf, Salford
Manchester, M3 5LH
Date & time
Thursday, 20th June 2019
10.30 am – 2.30 pm
Join us for this Fraud forum and other like-minded peers tackling fraud more about the fraud landscape, techniques used by fraudsters targeting the contact centre and digital channels and discuss best practice recommendations to tackle fraudsters.
Come together with like-minded peers from leading UK Enterprises to share challenges and successes in tackling fraudsters. During this interactive session you will hear from some of the leading UK organisations on how the growth of digital channels is changing the battle between brands and criminals, and how organisations are deploying technologies to defend themselves and their customers.
Join Nuance and other leading Enterprises for this forum and learn:
How fraud is moving beyond telephony in the contact centre to web, mobile and other digital channels
Enterprises’ readiness to prevent fraud across channels
The importance of cross-channel authentication to fraud prevention
Strategies organisations are using to identify fraudsters and combat fraud, including the growing adoption of biometrics to lessen the financial and reputational costs of fraud while improving CX for legitimate customers
“With Nuance voice biometrics, we get a clearer view of customer and fraudster behavior, so we can keep genuine customers protected and take the fight to the criminals who are targeting their accounts.” Jason Costain
Head of Fraud Strategy and Relationship Management