Nuance Gatekeeper is a cloud‑native, decision‑making, state of the art AI‑powered biometric solution for frictionless authentication enabling organisations to mitigate fraud losses, improve operational efficiency and increase customer satisfaction across both voice and digital channels.
Nuance Gatekeeper delivers seamless, secure biometric authentication with intelligent, proactive fraud prevention. Through Gatekeeper, companies improve customer experiences and reduce operational costs--whenever, wherever and however customers engage.
Nuance Gatekeeper is a fully scalable security solution designed for the cloud. As an AI-based solution, Nuance Gatekeeper makes decisions using an unparalleled set of characteristics and traits about the user. This includes Nuance Lightning Engine, the fastest and most accurate voice biometrics engine in the world, and a combination of other layered security factors, like conversational biometrics.
Nuance Gatekeeper offers the peace of mind you want, whether it’s for sensitive tasks like cash transfers and activating a new cell phone, or any other everyday task that’s important to your business and to your customer’s well-being.
Nuance Gatekeeper is a pathway to security across multiple channels and to the full suite of Nuance’s intelligent engagement solutions, whether it’s for the contact centre, IVR, web or mobile devices. With Nuance Gatekeeper, what we do best has just got better.
Nuance has been in the contact centre security business for almost two decades and has become a trusted partner of financial institutions, telecommunications companies and many other industries. In fact, last year alone our solutions prevented over $2 billion in fraud, helping organisations achieve substantial operational savings while improving customer satisfaction. Our global insights and resources reinforce our market leadership as we invent and innovate security technology.
Intelligent Detectors are new cutting‑edge technology from Nuance that makes identifying fraudsters much easier.
"Fraud is reaching epidemic proportions in many organisations as knowledge‑based identity validation provides only symbolic security. This is particularly true within digital channels where username and password databases have been massively compromised, as well as the contact centre, where fraudsters leverage compromised customer data stores to answer security questions. Given this context, it is crucial that organisations adapt to this new reality and implement technologies to proactively detect and identify fraudsters. Nuance Gatekeeper is the only platform on the market that equips organisations with a robust and layered AI‑based approach to identify fraudsters while simultaneously improving the experience for consumers."
Vice President of Biometrics and Security, Nuance
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