Customer service SMS text messaging alerts and reminders

Engage your mobile customers on their terms

Smartphones are everywhere—which means your customers can do business anywhere. Nuance Customer Service Messaging helps you deliver a seamless and secure brand experience.

Messaging done right

Worldwide mobile and tablet internet usage exceeded desktop for the first time in November 2016. As your customers reach for their mobile devices more often, be ready to engage them across mobile channels—mobile browser, SMS, branded and messaging apps—with a seamless customer experience.

Be there for your customers in their mobile moment of need. Nuance Customer Service Messaging helps you deliver an effortless engagement that guarantees an immediate response to any enquiry your customers might have while enabling them to connect with you on their terms. Connect the dots for your customers by integrating automated and human-assisted conversations happening in messaging apps like Apple Business Chat and Facebook Messenger, via SMS or inside your app into your omni‑channel strategy.

Nuance makes it easy for you. Our platform ensures a consistent engagement experience for your customers through any channel they choose. Integrated analytics are powered by AI to deliver measurable insights along the entire customer journey.

Enable superior customer service messaging and authentication for both text and voice‑based engagements for higher customer satisfaction and lower contact center costs.

Is messaging right for your company? Take a look at our infographic—"A Conversation About Messaging for Customer Engagement" to learn why it's important to meet your customers' needs for instant service on their terms.

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Get our latest resources
Customer service alerts reminders Nuance (pdf)

Messaging Done Right white paper(pdf)

Four customer service messaging best practices for seamless omni‑channel engagement.

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Customer service alerts reminders Nuance (pdf. Open a new window)

10 Best Practices for Messaging with Customers eBook(pdf. Open a new window)

Read how when customer service messaging is done right, it can seamlessly integrate into an omni‑channel engagement strategy.

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