Customer service SMS text messaging alerts and reminders

Engage your mobile customers on their terms

Smartphones are everywhere—which means your customers can do business anywhere. Nuance Customer Service Messaging helps you deliver a seamless and secure brand experience.

Messaging done right

Worldwide mobile and tablet internet usage exceeded desktop for the first time in November 2016. As your customers reach for their mobile devices more often, be ready to engage them across mobile channels—mobile browser, SMS, branded and messaging apps—with a seamless customer experience.

Be there for your customers in their mobile moment of need. Nuance Customer Service Messaging helps you deliver an effortless engagement that guarantees an immediate response to any enquiry your customers might have while enabling them to connect with you on their terms. Connect the dots for your customers by integrating automated and human-assisted conversations happening in messaging apps like Apple Business Chat and Facebook Messenger, via SMS or inside your app into your omni‑channel strategy.

Nuance makes it easy for you. Our platform ensures a consistent engagement experience for your customers through any channel they choose. Integrated analytics are powered by AI to deliver measurable insights along the entire customer journey.

Enable superior customer service messaging and authentication for both text and voice‑based engagements for higher customer satisfaction and lower contact center costs.

Is messaging right for your company? Take a look at our infographic—"A Conversation About Messaging for Customer Engagement" to learn why it's important to meet your customers' needs for instant service on their terms.

*Stat Counter Global Stats

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Messaging Done Right white paper

Four customer service messaging best practices for seamless omni‑channel engagement.

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10 Best Practices for Messaging with Customers eBook (Open a new window)

Read how when customer service messaging is done right, it can seamlessly integrate into an omni‑channel engagement strategy.

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Benefits

Messaging+

It is important for your customers to engage with you on their terms. Nuance Customer Service Messaging combines real‑time and asynchronous interactions, automated and human assisted engagements, voice biometrics authentication and much more to deliver an always‑available assistance for high CSAT and reduced contact centre costs.

Simple authentication

Instead of having to remember and type passwords or PINs, Nuance mobile technology allows your customers to authenticate themselves by simply talking to their smartphone or taking a selfie.

Strong brand experience

Nuance can help you deliver the same design experience on desktop and mobile browsers, SMS and mobile apps, building a stronger brand and a more trusted interface with a personality your customers are already comfortable with. Simplify the way your customers engage with your brand through designs that work within the limited real estate of a smartphone.

Move callers to digital

Organisations can blur the lines between channels and eliminate silos across their customer service experience by connecting phone and messaging channels for effortless interactions between agents, consumers and self-service.

Products

How to succeed in an “always‑on” world

Digital mobile engagement

Your customers are always connected via their mobile devices. Provide the service they expect with automated and human‑assisted engagements designed for mobile moments. By making it easy for your "always‑on" customers to connect via text messaging, your branded app, SMS chat and messaging apps, you’ll create more AI powered engagement opportunities with your brand for inbound and outbound interactions.

On‑the‑go service—Nina virtual assistant

Nina brings the natural ease of voice control to your mobile apps and transforms them into powerful engagement tools that enable simple self‑service. Don’t make your users have to navigate through multiple menus and screens to get what they need from your app. Instead, empower your customers to say commands or ask questions—then instantly deliver the right feature or information.

Mobile messaging with live assistance

Enable true engagements between you and your customers. Messaging channels are integrated into our omni‑channel platform to create a seamless customer experience. This allows you to treat every incoming message in a channel‑appropriate way while your customers enjoy the liberty of engaging with you whenever and however they want.

Unmatched security—Nina ID

Add an unmatched level of security and fraud prevention to conversations within messaging apps. Our platform allows your customers to automatically authenticate by using a simple spoken passphrase, such as “My voice is my password”. Validating mobile app users by using voice is more secure than passwords and PINs, increases authentication rates and provides a much easier login process for customers.

IVR to Messaging

Nuance IVR to Digital is an innovative solution for contact centres that optimises the IVR experience by helping targeted callers move seamlessly from traditional phone calls to a messaging experience with a virtual assistant or human agent.

Nuance Customer Service Messaging

Watch how Nuance Customer Service Messaging enables you to engage with your customers on their terms.

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Resources

White paper
Infographic
  • Amaze your customers with messaging
    Engage your customers in their moment of need through the channel they prefer—messaging! This infographic explores the benefits of using messaging in your contact center—for both your company and your customers!
Video
eBook
Data sheets
Blog

Learn how Nuance Customer Service Messaging can help you connect with customers, anywhere and everywhere.

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