Nuance Natural Language Understanding (NLU) serves as a foundation for self‑service solutions that deliver amazing flexibility, efficiency and unbeatable customer satisfaction.
A core technology behind our conversational IVR and virtual assistant solutions, NLU enables smarter and more efficient applications that can quickly route callers and enhance the customer experience throughout the entire self‑service engagement.
Natural language understanding empowers users to interact with systems and devices in their own words, without being constrained by a fixed set of responses. It helps systems like the IVR or virtual assistants to better understand a human’s words because it can recognise a wider variety of responses, even if it has never heard them before.
As a leader in NLU technology, Nuance brings unparalleled expertise to deliver improved routing accuracy, shorter calls and the know-how to turn caller intent data into a more conversational, intelligent self‑service experience.
reduction in call durations
increase in contact centre productivity
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