Artificial intelligence technology - AI technology solutions for smarter customer self-service.

AI innovations for an omni-channel world

Nuance omni-channel customer engagement solutions can help you deliver world-class, differentiated customer experiences powered by artificial intelligence.

Bring intelligence to life™

Engage your customers with AI-powered systems

AI is driving new customer engagement capabilities across channels and around the world. The explosion of touchpoints like chat bots, virtual assistants, in-app messaging and two-way SMS – plus conversational IVR, mobile and web – require intelligent systems that are smarter, faster and more scalable than ever.

Nuance’s AI-powered, omni-channel customer engagement solutions recognise human speech and language, interpret the meaning of words and data, and apply context and reasoning to each interaction. All to deliver the outcomes, recommendations and decisions that meet and exceed the increasing expectations of your consumers. By innovating on a global scale, we aim to reinvent the relationship between humans and technology. Your customers are ready. Are you?

Get our latest resources
Artificial Intelligence technology Opus research

Opus Research: The Intelligent Assistance Playbook

Learn how to integrate intelligent assistance and authentication into your self-service strategies.

Get it now
Forbes top 10 Artificial Intelligence solutions

Forbes: Top 10 Hot Artificial Intelligence (AI) Technologies

Check out the breakthrough AI technologies that are reshaping the world of customer service.

Get it now



The future is intelligent


By 2020, enterprise customers will manage 85% of their relationships without human interaction. The smart machine era will be the most disruptive in the history of IT.



Learn how Nuance can help you
differentiate your customers’ omni-channel experiences through the power of AI.