AI is driving new customer engagement capabilities across channels and around the world. The explosion of touchpoints like chat bots, virtual assistants, in-app messaging and two-way SMS – plus conversational IVR, mobile and web – require intelligent systems that are smarter, faster and more scalable than ever.
Nuance’s AI-powered, omni-channel customer engagement solutions recognise human speech and language, interpret the meaning of words and data, and apply context and reasoning to each interaction. All to deliver the outcomes, recommendations and decisions that meet and exceed the increasing expectations of your consumers. By innovating on a global scale, we aim to reinvent the relationship between humans and technology. Your customers are ready. Are you?
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By 2020, enterprise customers will manage 85% of their relationships without human interaction. The smart machine era will be the most disruptive in the history of IT.