Deliver world-class, differentiated customer experiences with Nuance omni‑channel customer engagement solutions.
For more than 20 years, we’ve helped global market leaders transform the manner in which they deliver on their customer experience, cost reduction and growth KPIs through intelligent systems powered by AI. Automatic speech recognition (ASR), natural language understanding (NLU), text-to-speech (TTS), biometrics and more—we’ve been at the forefront of driving innovation in these AI technologies for decades and delivering award‑winning commercial AI systems for customer engagement.
Today, our AI‑powered solutions for omni‑channel customer engagement are used by the world’s largest organisations to deliver personalised, consistent experiences to consumers across interactive voice response (IVR), web, mobile, IoT and messaging channels. Through intelligent systems built with AI, using technologies that are AI, and are smarter, safer, scalable and easy to use.
Nuance recently announced an expansion of its Cognitive Innovation Group (CIG) focused on applying the latest advancements in machine learning and artificial intelligence. Check out the full press release here.
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Today, we’re working with customers to drive AI innovations throughout the customer lifecycle through our focus on prediction, conversation and analytics backed by cognitive engines and human assistance.
Human assistance is key to the success of AI. Intelligent systems have evolved to the point where they can predict and take action, but they cannot infer, judge and make decisions that require human intelligence in the conventional sense.
With AI for customer engagement, individuals with specialised skill sets will always be needed including:
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