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Nuance Automatic Speech Recognition (ASR) increases the efficiency of customer self-service applications and delivers an excellent experience – all with a flexible feature set and price point.
Nuance ASR brings applications to life. As the foundational technology of our contact centre and customer service engagement solutions, it enables more efficient use of resources and exceptional customer interactions through better accuracy, flexibility, reliability and ease of use.
Nuance ASR expertise has been perfected over 20 years of delivering intelligent customer self-service solutions. With over 250 cumulative years of speech R&D experience, we are experts at developing the best quality experience for your customers.
Explore this guide to a successful omni-channel strategy and learn five ways to modernise your IVR.
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Read how Nuance helped the airline reach new heights in customer self-service while reducing operation costs.
Get it nowNuance ASR is the foundation of the conversational IVR and serves to enhance the caller’s self-service experience – all while delivering increased efficiency and automation improvements.
Click here to view our infographic – "Current State of the IVR" to learn how modernising your IVR can improve the customer experience
Recognizer dramatically increases the efficiency of your automated customer service solutions, offering high recognition accuracy and enabling more natural conversations.
Call steering allows customers to use their own words to describe why they are calling, eliminating navigation complexity and resulting in a faster, more direct path to resolution.
Part of the Loquendo Small Business Bundle, Loquendo ASR is geared towards small and medium-sized businesses looking for simple, cost-effective solutions to improve customer service without sacrificing quality.
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.
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