Automatic speech recognition - Personalised voice recognition software solutions.

Automatic. Accurate. Amazingly intuitive.

Nuance Automatic Speech Recognition (ASR) increases the efficiency of customer self-service applications and delivers an excellent experience – all with a flexible feature set and price point.

Speech recognition without frustration

Nuance ASR brings applications to life. As the foundational technology of our contact centre and customer service engagement solutions, it enables more efficient use of resources and exceptional customer interactions through better accuracy, flexibility, reliability and ease of use.

Nuance ASR expertise has been perfected over 20 years of delivering intelligent customer self-service solutions. With over 250 cumulative years of speech R&D experience, we are experts at developing the best quality experience for your customers.

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IVR in an omni-channel world

Explore this guide to a successful omni-channel strategy and learn five ways to modernise your IVR.

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American Airlines case study

Read how Nuance helped the airline reach new heights in customer self-service while reducing operation costs.

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Stats

Improved accuracy and confidence

10

Average years of speech experience for Nuance Recognizer team members.

20

Years of delivering intelligent self-service solutions.
Solutions & technologies

Making interactive voice response more interactive

Conversational IVR

Nuance ASR is the foundation of the conversational IVR and serves to enhance the caller’s self-service experience – all while delivering increased efficiency and automation improvements.

Click here to view our infographic – "Current State of the IVR" to learn how modernising your IVR can improve the customer experience

Nuance Recognizer

Recognizer dramatically increases the efficiency of your automated customer service solutions, offering high recognition accuracy and enabling more natural conversations.

Call steering

Call steering allows customers to use their own words to describe why they are calling, eliminating navigation complexity and resulting in a faster, more direct path to resolution.

Loquendo ASR

Part of the Loquendo Small Business Bundle, Loquendo ASR is geared towards small and medium-sized businesses looking for simple, cost-effective solutions to improve customer service without sacrificing quality.

Professional services

Experienced support for exceptional results

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.

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Learn how Automatic Speech Technology is
built for your business.

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