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Nuance DAX: Real-word case study

Significantly streamlining and simplifying documentation

User profile

Urologist, Nebraska

Typical patient load

50‑60 per week, as clinics are fully booked with few no‑shows

Priority

Providing quality care, which is thoroughly documented

Challenge

Dictating after patient visits is time‑intensive, and the burden of doing so lengthens the physician’s workday and adds undue stress/anxiety

A urologist at a large hospital in Nebraska decided to test Nuance DAX after hearing from colleagues in other specialties that DAX liberated them from spending so much time detailing notes. He already sees the same dramatic effect for himself: as much as 25 percent of documentation time, he estimates, is being saved with DAX.

“Now I know I can leave and [the information] is there—I really don’t have to worry that the specific plan or action that I may forget, frankly, the next day is lost in my mind. It is not: it’s spoken, it’s captured, and it’s going to be in the note when I next look.”

In addition to reducing the time burden, getting documentation right is an important aim for this physician. His standard procedure for notetaking has been to jot down basic information immediately after his visits or at the end of the day, with the hope that leaving little flags will jog his memory the next day to recover important context. He believes “DAX is great because [the context] is generally all included already—I said it out loud to the patient, and I love that it’s right there.”

A particular feature he appreciates is that notes from DAX are structured into easy-to-follow sections that break out portions of the conversation into relevant categories. That additional context is invaluable to this urologist, who feels renewed confidence in his documentation quality. “It’s very simple to use. I would give it 90%-plus of getting the —there’s very minimal editing that has to happen.”

Unmatched outcomes

The positive impact on care delivery

76%

Physicians surveyed across specialties believe Nuance DAX improves the quality of the patient experience

9 min

Decrease in average wait time for primary care patients—cutting the industry average wait time by 50%

6 min

Physicians across specialties reported saving per patient encounter in documentation time

+24%

Increase in the number of patients a cardiologist saw per day

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