Improving clinician well‑being and patient experience
Reduce burnout, restore the joy of practicing medicine, and get back your work‑life balance—all while improving quality of care with the Dragon Ambient eXperience (DAX).
Your clinical documentation copilot
Serving as an AI copilot for automated clinical documentation, the Dragon Ambient eXperience (DAX) Copilot solution enables physicians to do more with less and improve clinical efficiency, physician and patient satisfaction and financial outcomes. Amplified by the power and scale of the Microsoft Cloud for Healthcare, it combines Nuance’s proven conversational and ambient AI with the newest and most capable generative AI model.
Unmatched outcomes
The positive impact on care delivery
7 min
saved per encounter, reducing documentation time by 50%
70%
reduction in feelings of burnout and fatigue
3 of 4
physicians state DAX improves documentation quality
85%
of patients say their physician is more personable and conversational
Video case studies
See how DAX can help you
More engaging encounters with less distraction (Play a video)
At the University of Michigan Health‑West, clinicians and patients report more engaging encounters with less distraction from administrative tasks using Nuance DAX.
Better ROI, improved patient experience and burnout reduction with DAX (Play a video)
Dr. Robert McDermott of Allergy, Asthma and Immunology of the Rockies discusses the challenges of their previous scribe program and how they improved the patient‑clinician experience and reduced burnout with DAX.
Expanding access to care and improving quality of care (Play a video)
Dr. Sharmin, a Family Care Medicine Specialist at WellSpan health, shares how DAX is helping to expand access to care, and improve quality of care and the patient experience.
Improving patient and physician experience, and practice efficiency (Play a video)
For Cooper University Healthcare, Nuance DAX is a unique accelerator for their mission with a number of benefits. Hear from Dr. Jack Shilling, Orthopedic Surgeon and Interim Medical Director.
More about DAX
Automatically document care with the Dragon Ambient eXperience
DAX, an AI‑powered, voice‑enabled, ambient clinical intelligence (ACI) solution, empowers clinicians to automatically documents patient encounters accurately and efficiently at the point of care. Exceeding the capabilities of a virtual or on site scribe, DAX scales across your organization to deliver better healthcare experiences for providers and patients.
Captures a multi‑party conversation ambiently
Clinicians engage in natural conversation with patients and other family members while a dedicated mobile app securely captures the conversation at the point of care, allowing clinicians to connect with patients without having to use explicit voice commands.
Creates clinical documentation automatically
Converts encounter conversations into comprehensive clinical notes tailored to each specialty that adhere to documentation standards, reducing the burden of compliance expertise, and enabling appropriate coding.
Produces high‑quality documentation
Integrates subject matter expertise and clinical knowledge with real‑world experience to produce high‑value, adaptable, cross‑specialty documentation. Accommodates multiple documentation formats and templates.
Delivers accurate documentation efficiently and consistently
AI‑generated notes go through a brief quality review process before being delivered to the clinician for signature in the EHR. DAX's AI learns the patterns of each clinician over time creating an AI learning loop for continuous improvement.
Integrates with electronic health records
Integrates with electronic healthcare record systems to pull out patient context, deliver the final note, and enable care teams to complete a growing list of tasks in real time with virtual assistants.
Scales across settings and specialties
Use for telehealth and office settings in ambulatory specialties, urgent care and primary care.
Download the DAX data sheet to learn more(pdf. Open a new window).
Customer testimonials
What customers are saying about Nuance DAX
Hear directly from customers about the many benefits they are experiencing using DAX.
Featured resources
Evaluating the ROI of DAX at WellSpan Health
WellSpan Health and Nuance collaborated on a study to evaluate the impact of DAX on healthcare. The findings of the study are significant and wide‑ranging—from increases in access to care fueled by additional throughput, reductions in clinician burnout and cognitive load and improvements in the patient experience.
Nuance DAX ranks #1 for improving clinician experience
Explore why Nuance DAX industry‑leading ambient clinical intelligence continues to rank as the top solution by clinicians to help improve clinical documentation processes and the patient‑physician relationship in the 2022 KLAS Emerging Solutions Top 20 Report.
Revolutionizing the patient‑physician healthcare experience
Learn how innovative technology will shape 21st‑century healthcare and why organizations need to embrace these solutions to help physicians’ enhance patient care, improve physician satisfaction and increase operational efficiencies.
Blogs
Ambient clinical intelligence in healthcare
Wellspan Health expands access to care with Nuance DAX
Learn how Nuance DAX paid for itself and generated a 25% ROI from seeing additional patients. Kenneth Harper Vice President & General Manager, Healthcare Virtual Assistants & Ambient Clinical Intelligence, Nuance, explores how WellSpan Health evaluates the impact and ROI of DAX.
Scale and efficiency—why AI makes more sense than medical scribes
As clinical documentation demands have increased, so has frustration and burnout among medical staff. On average, physicians spend twice as much time documentation care as they do delivering it. Medical scribing programs may offer some initial relief, but to really alleviate this burden, organizations are turning toward less intrusive, more sophisticated solutions that scale to their needs and work with their workflows.
Boost clinician satisfaction and reduce burnout in neurology
Burnout has long been an issue that has plagued frontline healthcare workers. It’s a particular problem in neurology, where clinicians report the highest rates of burnout and the lowest rates of job satisfaction in the healthcare industry. But AI-powered ambient clinical intelligence solutions can dramatically reduce the administrative burdens that lead to burnout, helping neurologists restore their quality of life.
The impact of technological advancements in healthcare
Medical documentation is transforming. Discover how conversational AI, ambient AI and now generative AI is enabling new functionality and improved patient care.
Ambient clinical intelligence (ACI)—what it is and why you need it
Discover what Ambient Clinical Intelligence is and how it helps clinicians detect and predict illness, improve patient experiences, and expand access to care.
Nuance Dragon Ambient eXperience ranked #1 for improving clinician experience
KLAS asked healthcare leaders to rate emerging technologies based on their potential to impact the Quadruple Aim. The healthcare IT research firm has now published its findings in a first‑of‑its‑kind report entitled 2022 KLAS Emerging Solutions Top 20—and we’re proud to announce that Nuance Dragon Ambient eXperience® (DAX) was ranked #1 for improving the clinician experience.
The antidote to the burnout pandemic
Burnout has long been an issue that has plagued frontline healthcare workers. Unfortunately, with a growing physician shortage, (90k predicted by 2025) and aging population, (83.7M people 65 years or older by 2050) the problem is expected to persist. But there’s much that can be done to offset the problem. AI‑driven technologies, such as ambient clinical intelligence, can dramatically decrease administrative burdens to restore quality of life and the joy of practicing medicine.
How AI technologies improve the patient experience
Dr. Jared Pelo, CMIO, Dragon Ambient eXperience at Nuance, and Dr. Jesse Affonso, Orthopedic Surgeon at Cape Cod Orthopedics discuss the patient experience, patient satisfaction and how the fusion of art and medicine can deliver a better patient experience and revolutionize healthcare.
Articles
Learn why physicians rely on DAX
Microsoft’s speech recognition subsidiary Nuance announce Dragon Ambient eXperience (DAX) Express
Diana Nole, EVP and GM of Healthcare, discusses Nuance DAX Express, and how it aims to help reduce clinicians’ administrative burdens by automatically generating a draft of a clinical note within seconds after a patient visit. DAX price and Nuance’s technology varies based on the number of users and the size of a particular health system as noted in this CNBC article.
Microsoft and subsidiary Nuance announce DAX Express
MyTechDecisions looks at the introduction of Nuance DAX Express, outlining positive outcomes Microsoft and Nuance say these AI solutions deliver including DAX‑cost‑savings as related to 50% reduction in patient support costs, 70% reduction in physician burnout, 50% improved radiologist efficiency, 52% improvement in follow‑up adherence, and 30% increases in patient self‑service.
Sick of taking notes? Nuance DAX can help you “just listen” during patient interactions.
More clinicians are adopting Nuance ambient clinical intelligence technology as part of a comprehensive strategy to increase care quality and access, improve patient experience and physician satisfaction, and take major steps forward to alleviate physician burnout.
Can artificial intelligence restore joy to the practice of medicine? The prognosis is good.
Today’s methods of documenting care have robbed physicians of much of the joy of medicine. Many are now turning to sophisticated technological solutions like DAX to help them get back to the work they were meant to do—caring for patients.
For physicians, burnout is at an all‑time high. The right tools could help.
As a third pandemic year approaches, physicians are struggling more than ever to keep up with workloads. It is essential to rethink the way they practice and modify the conditions of their jobs for better quality health care for everyone.
The Rise Of AI Voice Assistants In Clinical Documentation
Medical decision-making must remain with clinicians, but why does cumbersome data entry work continue to bog down their time? Can AI be used to allow physicians to spend less time on administrative tasks and more on value-added care?
On-demand webinars
Hear from industry experts and peers
How three organizations replaced scribes with AI
In a digital world, medical scribes are becoming antiquated. Without industry standards, documentation quality is inconsistent and the one to one scribe to physician relationship doesn’t scale. Explore how three organizations are moving beyond medical scribes to improve documentation and put the conversation back in the patient encounter.
Nuance DAX—a customer’s perspective
In this on‑demand webinar, Dr. Lance Owens, CMIO/practicing physician, and Joshua Wilda, CIO from the University of Michigan Health West (UMHW) joined Nuance to discuss how DAX is helping UMHW improve patient and physician satisfaction and the patient experience, and ROI.