Over the past year…
40%
jump in patients who switched providers due to a poor digital experience
34%
rise in the use of patient portals
29%
decrease in adverse events with increased patient engagement
49%
of patients wish for a digital healthcare experience resembling experiences from major consumer brands
Enable convenient self‑service
Nuance NLU‑powered intelligent virtual assistant extends efficiency to patients seeking assistance through online chat. Create personalized, conversational interactions that deliver fast answers to questions, increasing satisfaction while reducing staff workload.
Infographic
A better patient experience starts with an effective digital patient engagement strategy
Expectations have risen dramatically for a consistent, convenient, responsive experience, but the sector is not moving fast enough on this front for the liking of healthcare consumers. Check out our infographic to see how to enhance your patient engagement strategy.