Nebraska Medicine improves quality of care, increases physician satisfaction
Physicians complete higher-quality notes faster and more effectively with cloud-based clinical documentation solutions.
Company profile
Based in Omaha, Nebraska Medicine is the state’s largest and highest-rated academic medical health system. With more than 1,000 physicians, 661 licensed hospital beds, and 40 specialty and primary care clinics, Nebraska Medicine delivers on its promise of “Serious Medicine, Extraordinary Care” to all its patients.
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“ Nuance technologies allow us to further benefit from our investment in the EMR. We have already achieved our physician satisfaction goals, and now we are helping improve quality of care. ”
Brian Lancaster
Executive Director of Information Management
Nebraska Medicine
Challenge
- Physician dissatisfaction with clinical documentation processes and time and effort required to complete patient notes
- Need for proactive approach to quality of care requirements
- Desire to support physician mobility and anytime, anywhere access
Solution
- Implement the Dragon® Medical One cloud platform to speech-enable the EMR and beyond
- Leverage Dragon Medical Advisor to ensure quality, compliance and completeness of clinical notes
- Deploy PowerMic™ Mobile for increased documentation flexibility
Results
Physician survey findings:
- 94% state Dragon Medical One helps them do their job better
- 70% find that quality of documentation has improved
- 50% have saved more than 30 minutes per day
Background
As part of that commitment to quality patient care and outcomes, Nebraska Medicine has focused its clinical documentation strategy on technology and infrastructure that allows the organization to leverage new platforms as they become available. This process began with the broad rollout of the Epic® electronic medical records (EMR) solution in 2009.
The organization has seen its return on investment in the form of reduced transcription costs, and although the EMR processes created documentation, physicians grew dissatisfied with the amount of time and effort required to complete their work.
Brian Lancaster, Executive Director of Information Management, began exploring voice recognition solutions that would help achieve the organization’s goal to increase physician satisfaction by making documentation faster and more efficient. Lancaster says, “There are plenty of solutions that can help us address that need—to take something physicians don’t like to do and allow them to get it done faster. But we took a look at the bigger picture of voice recognition technologies and discovered how evidence-based guidelines and new therapies are exploding in this space, and we found that only Nuance® is on the leading edge of this trend toward higher-order voice recognition solutions.”