Support

Nuance Communications

Nuance Healthcare:
Impacted Customer Update

Technical Support Contact Information:
   General Support: 1 (800) 833-7776
   Critical Results: 1 (866) 256-3178
   eScription: 1 (781) 565-4400
   Transcription Services Support: 1 (866) 674-2424
   Quality Solutions: 1 (877) 805-5904

August 4, 2017 7:40pm ET
Nuance Healthcare has brought back on-line substantially all of its clients on the flagship eScription LH platform, which account for approximately 99% of the total annualized volume of lines that are transcribed on that platform.

August 4, 2017 7:40pm ET
Nuance Healthcare has brought back on-line all CLU applications including CA-CDI, the Computer Assisted Physician Document(CAPD) applications and the Quality Check ASSURe solution.

July 25, 2017 1:40pm ET
Nuance has prepared a document for you to share facts and the working conclusions Nuance has reached with respect to how Nuance has characterized this incident for purposes of HIPAA. Download here.

July 15, 2017 11:10am ET
Critical Test Results Client Notification: the Critical Test Results application will go back on-line at 2:00 PM ET, Sunday, July 16th. If for any reason, your site does not want to go back on-line, please notify your Client Services Manager.

July 4, 2017 1:30pm ET
eScription RH and Clinic 360 are available on the Emdat platform for all existing clients, as of today. This is ahead of the schedule discussed in yesterday’s call.