Leading CDI programs to quality care
After moving cross-country for a job at the University of Washington Medical Center, Holly found herself going from an experienced nurse in critical care to the bottom of the rung as a newbie in the CDI space. However, she quickly worked her way up, becoming a manager in five short months.
The University of Washington Medical Center was partnering with J.A. Thomas and Associates (which would eventually become acquired by Nuance) at the time to improve their CDI. In her role, she helped guide the program to address gaps in their documentation, improve financial compensation, and demonstrate how critical decisions made by physicians and caregivers in the hospital could be recognized.
From there, she was recruited by the CMO at the hospital to come on board in his office and coordinate with the Chiefs to help them understand how documentation affects safe patient care.
5:38 “Every patient expects and deserves to have their medical record correct and complete and… that medical record is used by the clinical team to communicate.”
When Holly moved back East, she reconnected with J.A. Thomas and Associates and became a Senior Clinical Consultant. She improved education within the company and implemented programs with CDI teams and physicians. When the company was acquired by Nuance, this brought a whole new level of valuable, technical resources to their team.
She soon transitioned into a subject matter expert about CDI to support sales, which brought her on the road with the sales team. She would offer the clinical perspective and bridged the gap between administration and clinicians. Most recently, she has been promoted to Director of Clinical Consulting at Nuance where her main responsibility is to help clients achieve success with CDI.