Education, accountability, and communication
COVID-19 has everyone’s focus but your team can take this time to sit down and make sure that documentation is improved and complete across the board. This is important clinically for physicians and patients, but it also impacts reimbursement and billing.
Dr. Z emphasizes that education around codes, accountability, and communication between physicians, technologists, and coders is key.
9:14 “Remote coding is pretty much the standard now. The coders hope to communicate with the physicians through some sort of email system… to get their attention but that doesn’t always work so well. When we were on site in the hospitals, you could walk down the hallway and talk to the doctor and ask them a question about something. Those days, at least for the foreseeable future are pretty much gone because everyone is working remote. And so opening up the lines of communication to really be effective is important.”