Clinical leadership in documentation
For real change and improvement in documentation to occur, Dr. Budman emphasizes the importance of real clinical leadership. It can’t just be financial officers or people in the revenue department encouraging documentation. That doesn’t translate well to the practicing physicians.
Clinical leadership needs to focus on communicating that while these tools help with revenue, they can drastically improve patient outcomes and care quality which is what really matters. Detail and accuracy will allow your team to communicate and care more effectively.
12:55 “But the change management component of getting there is saying ‘This is what we’re going to do, we’re going to communicate it multiple times, we’re going to support it, it’s not going to come as a surprise, we’re going to track your results, we’re going to use those results to drive program performance, and regardless of making great software or not, the organizations that do well have the leadership in change management very strongly in their culture.”
Dr. Budman’s advice is to understand the playing field in healthcare and work with an expert partner to achieve real results for your patients and your organization.