COVID-19 impact and challenges
Due to COVID-19, many hospitals are stopping elective surgeries. Jessica points out that this is impacting hospitals’ most significant revenue stream from the fewest patients, which leaves them relying more heavily on the lower level medical care reimbursements.
So while their beds may be full and their staff stretched thin, their income continues to struggle and remain unbalanced. The pandemic’s added burden on staff has also presented a challenge to quality documentation, as the providers and team are stretched to their limit to provide critical patient care.
4:15 “The Association for Clinical Documentation Improvement Specialists (ACDIS) just published an article stating that 35% of the Clinical Documentation Specialists (CDS) staff surveyed had been performing tasks outside of record review due to COVID-19. So that’s a huge double hit on hospitals. Not only are they operating at really high capacity and having to really facilitate that turnover to ensure that beds are available for patients in this pandemic, but the staff that has been traditionally there to ensure that the documentation is correct and that revenue is protected, they’re being pulled elsewhere.”