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solutions & services
With Nuance Transcription Services (NTS), organizations can safely outsource this critical business process, improve financial performance and support effective documentation while freeing your department to focus on other priorities. NTS helps ensure smooth business operations, scrupulous security, and quality clinical outcomes.
Before we transcribe a single word, we assign a dedicated team to your organization. We get to know your physicians and how you operate. That way, we can adapt our service to fit your unique needs and address any challenge—like a sudden change in workflow or an upswing in employed physicians.
Because your dictations are processed through our industry-leading speech recognition software, we’re able to minimize human error and shorten turnaround time from days to hours. Our skilled medical language specialists review and edit for accuracy. And to triple check, we use an independently audited Quality Assurance (QA) process to view more than two billion lines each year.
Our cloud-based system infrastructure delivers heightened security and drives continuous, fully operational service and low risk of data loss. System redundancy and automatic patch management eliminates the need for downtime, degraded service and customer participation. Our security strategy protocol proactively addresses issues via weekly scanning, monitoring and analysis to provide continuous protection from cyber threats.
Every draft touched by Nuance Transcription Services has detailed tracking and logging information to ensure that it is completed within the contractual turnaround time (TAT). You’ll receive monthly status reports on TAT, quality, and open items.
Quality Compliance Auditors continually monitor document quality to proactively address issues. Granular reporting at all production levels identifies error types, MLS details, account-specific views and more. Quality control and auditing protocols help ensure our transcription services meet or exceed established standards.
We’re committed to meeting your turnaround time with 24/7/365 transcription. We do it through a mix of domestic, offshore and multi-shore services. For clients choosing to leverage our offshore resources, we can improve turnaround times in off-peak hours—without sacrificing quality or security.
From implementation to the day-to-day management of your account, you’ll have a dedicated team at your service. They’re always available by phone and can ensure that your cost, quality, and TAT expectations are consistently met. In addition, we have a strict and rigorous HIPAA education and enforcement program in place.
Nuance Transcription Services employs thousands of the most qualified medical documentation professionals in the industry—many with more than 10 years of experience in healthcare. Our commitment to MLS success combines with comprehensive training and QA processes to drive superior service and foster individual growth.
To strengthen network security and mitigate patient health information (PHI) risks, Nuance has implemented the industry’s first Virtual Desktop Infrastructure (VDI) application — a secure, contained, virtual work environment for home- and vendor-based transcriptionists. VDI protects transcription technology and data by limiting user access and activities.
Nuance employs more than 2,000 MLSs—the largest transcription organization in the world
lines of medical data transcribed annually
of U.S. hospitals use Nuance Transcription Solutions
Our advanced transcription platform offers security and reliability, multiple dictation capture options and flexible workflows.
Convenient, easy-to-use mobile app lets providers create, review, edit and sign documentation on a mobile device — anytime, anywhere.
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