Start off strong
Successfully introducing new technology to healthcare organizations requires strong leadership and extensive technical and clinical knowledge. Our team of EHR experts offers planning, support, and training that readies users to be productive from the start.
This offering is now part of DeliverHealth Solutions as of March 1, 2021. Visit DeliverHealth to learn more.
Solutions
Productive EHR use from day one
Empower EHR users with skillsets that drive EHR adoption, meet return-to-revenue objectives, and minimize patient care disruptions.
Legacy EHR services
Free your IT staff to focus on your EHR implementation while we provide 24/7/365 Legacy system support and assist with chart abstraction services, technical cutover support, and decommissioning planning.
Clinical transformation and adoption
Prepare to manage the cultural, behavioral, and organizational changes that come with an EHR implementation. Outline key drivers, project goals, and foundation build plans to secure buy‑in, meet user needs and maximize EHR performance.
Integrated testing services
Ease the transition to a new environment by identifying and addressing discrepancies within charts and across workflows. Ensure seamless application performance with our turnkey testing solutions.
Training programs
Arm users to work efficiently within new technology with our comprehensive pre- and post‑go‑live training programs focused on roles, workflows, and modules. Ensure knowledgeable resources are available onsite or virtually to help with our mentoring, superuser and credentialed trainer programs.
User settings (personalization) labs
Ensure user proficiency and efficiency with one‑on‑one comprehensive training sessions designed to personalize workspaces, configure documentation tools and create preference lists for EHR and Nuance solutions.
Simulation labs
Boost user familiarity and confidence when users take a test drive through daily scenarios. Working one‑on‑one with our experts, users experience a real‑world, hands‑on, specialty‑specific training environment integrated with Nuance solutions.
Command center management
Establish an on-site or remote resource model for quick answers and ticket management during Go-live with our comprehensive command center approach.
At-the-elbow support
Ensure patient safety and limit work disruptions with our skillset-specific at-the-elbow support. Our experts are continually cross-trained on the latest EHR updates integrated with Nuance solutions.
Remote Go-live support
Promote user productivity and satisfaction by extending our real-time, 24x7x365 support to all users across geographic areas.
Features and benefits
Prepped for success
Our Executive Oversight and Implementation Director defines organizational needs and presides over staffing and budget to ensure a high value for services.
Test locations
Return to pre‑implementation productivity with our detailed user assessment analytics that determine optimal placement of on‑site support and training resources.
Test runs
Ensure software preparedness and prevent potential issues that could hinder operations or produce errors with our comprehensive integrated testing services.
Test drives
Enhance patient safety when our interactive user labs and interactive training sessions increase physician familiarity with chart navigation and workflows.
Experience
With in‑depth understanding of EHR implementations, our activation director oversees the needs assessment, project planning, and delivery of services. Our clinically trained at‑the‑elbow resources possess extensive knowledge in four or more applications and have 3‑5 years of experience.
Know-how
Our clinical backgrounds and expertise in Nuance and EHR solutions help organizations optimize EHR workflows by integrating Nuance technology (e.g. Dragon Medical). Adoption of EHR and Nuance solutions increase and overall outcomes (efficiency, satisfaction, etc.) improve.
Insight
Our user assessment analytics are tracked against key performance indicators (KPIs) to monitor progress and address performance gaps. Frequent reports on adoption, revenue, staffing, budget, resource management, and other custom metrics identify areas of improvement.
Incredible outcomes start here…
85%
of pre‑activation productivity achieved by providers using Nuance at‑the‑elbow support
91%
of providers experienced decreased anxiety at activation by using Nuance personalization labs
90%
of providers achieved Dragon and Epic integration efficiency using Nuance personalization labs
Complementary services
More than a technology partner
Attaining value from your EHR takes the right people with the right skills and the right approach to help your organization thrive. Learn how our EHR Services help can you achieve your goals no matter where you are in your EHR lifecycle.
Video testimonial
Nuance’s Activation Services empowers physicians
Stephanie Lahr, MD, CHCIO, CIO, and CMIO at Monument Health (formerly Regional Health) discusses how integrated EHR and Nuance solution training and activation support helped physicians understand how to use integrated solutions for optimal adoption and value.
Career opportunities
Join our team
Are you passionate about making the EHR work to its finest? If you are ready to join a dynamic team and value delivering excellent customer outcomes, explore what Nuance has to offer.