You don’t have access to industry best-practices from a service-led approach to implement your EHR technology
Individual physician preferences or specialty- focused personalization has not been offered
Physicians are struggling with core EHR skillsets and productivity is being impacted
Bandwidth of your training team is focused on new users vs. enhancing physician skillsets with new features and functionality
It is challenging or unrealistic to complete timely and consistent EHR updates and upgrades
Real-time support for physicians is impacting ability to deliver patient care
Physician time spent completing documentation is greater than expected
"The strategic partnership between Epic and Nuance is extremely important to us because full integration - working seamlessly within the infrastructure of the native EHR - is the only way to get improved cost, better outcomes, and better experience, all in one package."
John Lee, MD, CIMO
"Before we deployed Epic at MD Anderson, Nuance EHR Services conducted training in specialty-specific Simulation Labs they created. The curriculum they developed and the environment they built was extremely valuable. We were able to understand the holes in our training regimen and make adjustments, and our physicians were more confident heading into the go-live."
John Frenzel, MD, CMIO
MD Anderson Cancer Center
“Our providers experienced a higher level of support and training during and post Epic Go-Live with Nuance due to their thorough understanding of how a provider can use Epic. Their knowledge of Dragon Medical integrated within Epic further reinforced the value to our providers. This level of support greatly assisted us in the transition to Epic, improved provider satisfaction, and gave an optimistic outlook to all involved.”
Mark Wess, MD, MSc, CMIO
Greenville Health System
“Nuance EHR Services Clinical Service Desk (CSD) really makes our entire leadership team look good, because it communicates that we hear the doctors, we understand what they want, and we’re willing to make the investment to meet their needs. By giving our clinicians and staff access to CSD and Dragon Medical One, we’re making sure they have what they need to do their best work and deliver on our mission to take better care of our patients and community. If we don't take care of the doctor, then we are not taking care of anyone.”
1,500+ leading experts in Epic and Nuance solutions with 8 years average experience
Proven technology portfolio uniquely combined with Epic expertise and knowledge--more than a decade of joint innovation and strategic development
Programmatic approach to long-term EHR success with more than 300 successful Epic client service engagements and counting
No matter where you are in your journey, our EHR Services team will partner with you to achieve your financial, patient care, clinician satisfaction and productivity objectives for maximum return on investment.