Epic EHR Go-Live Support - Ensure Success with Expert Guidance

Solutions

Productive in Epic EHR from day one

Drawing on more than a decade of experience, we understand how to empower care teams with the required skillset to deliver high quality, at-the-elbow support to effectively drive Epic EHR adoption, monitor performance data to mitigate issues, obtain return-to-revenue objectives, and minimize patient care disruptions.

On-site assessment and planning

Each organization has different needs which demands thorough planning to assure success at Go-Live. By completing an on-site assessment, our team can:

• Understand your unique environment and site needs
• Provide accurate estimates on resources skillset needs
• Plan effectively for support of high-volume areas
• Develop effective communication plans for use during fast-paced Go-live events
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Effective financial management

Return-to-revenue relies on end users being productive in the EHR from day one. During Go-Live you can expect to receive:

• Daily and weekly adoption reports
• Daily and weekly revenue reports
• Resource and staffing reports to control costs
• Corrective actions of errors related to coding and payer specific requirements
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Focused resource assignment

Assembling the right Go-Live team for your needs is both a challenge and precursor to a successful EHR implementation. Our unparalleled vetting process allows us to:

• Customize support for specific needs and applications
• Assign cross-trained resources in multiple applications
• Determine the right skills and experience needed
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Single source dual support

Our team understands how valuable time is to clinicians. With that in mind, our team is cross-trained and has:

• Deep expertise in Epic and Nuance solutions
• Experience supporting Go-Live using all Epic applications
• Custom scheduling application to manage internal and external resources
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Real-time metrics

Using a metric driven approach continually allows identification of proper resourcing to areas of need. Our analytics dashboards provide:

• Proactive resource assignment by issue type
• Customized project performance metrics
• Assessment of end user proficiency
• Trend analysis for budget and resource management
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Onsite and remote Go-Live support

Staffing in-person support at all clinics and locations on a 24/7 basis is costly and difficult. Combining our remote Clinical Service Desk provides:

• Skilled, real-time remote support for all end-users
• Consistent communication with the command center
• Cost effective quality support for remote locations
• Flexible staffing during key events such as upgrades, Go-Lives, new applications
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Video testimonial

Nuance’s Epic Training and Go-Live Services empowers physicians

Stephanie Lahr, MD, CHCIO, CIO, and CMIO at Regional Health, discusses how integrated EHR and Nuance solution training and Go-Live support drive physician adoption. She discusses why physicians better understand how to use integrated solutions for optimal adoption and value.

Testimonials

What customers are saying

“During our go-live, Nuance and a small cohort of superusers provided at-the-elbow support while a clinical help desk offered 24-hour call-in service. Our internal analysts were able to focus on fixing problems and working on builds. We quickly and dramatically reduced the number of service tickets and gave our providers the go-live support that they needed.”

Stephanie Lahr, MD, CHCIO

CIO and CMIO
Regional Heal

“Nuance EHR Services were instrumental in putting together the curriculum for our Simulation Labs, providing at-the-elbow support and helping our providers understand how the Epic and Nuance technologies worked together by creating, providing, and helping us deliver a valuable training experience to our organization just before we went live with Epic.”

John Frenzel, MD

CMIO
MD Anderson Cancer Center

“Nuance EHR Services were so highly valued by the executives at our first Go-Live they recommended we use them for house-wide support, including nursing and ancillary support, during subsequent Go-Lives.”

Jay Eisenberg, MD

Former CMIO
PeaceHealth

“We used Nuance to deliver Dragon Medical One training and physician support during our first Epic Go-live. In addition to Nuance, we used two other vendors for the initial Epic Go-Live. When we looked at the feedback from our practices and providers about all three vendors, it was clear the Nuance resources were rated the highest based on their understanding of Epic, clinical workflows, and the ability to use Dragon Medical One and other tools to increase efficiency. We then used Nuance as our go-forward vendor for at-the-elbow support and our future Go-Lives.”

Rich Rogers

SVP, Chief Information Executive
Prisma Health

More than a technology partner

Attaining value from your Epic EHR and Nuance solutions requires more than implementing leading technologies – it takes the right people with the right skills to help your investments and care team thrive.

Learn how our EHR Services and solutions drive transformation as your journey with Epic’s EHR evolves.

Training

Clinician support

Optimization

Patient engagement

Professional staffing

Career opportunities

Join our team

Are you passionate about providing integrated EHR service delivery? If you are ready to join a dynamic team and value delivering excellent customer satisfaction and outcomes, look at what Nuance has to offer.

Corporate positions

Apply now

Epic EHR project-based positions

Apply now

Resources

Learn more about Nuance solutions to help advance your organization’s use of Epic’s EHR.

Support

Epic EHR Go-Live Services and Support

Guidance and support for a smooth Epic EHR deployment and Go-Live

Solutions

Productive in Epic EHR from day one

On-site assessment and planning

Effective financial management

Focused resource assignment

Single source dual support

Real-time metrics

Onsite and remote Go-Live support

Video testimonial

Nuance’s Epic Training and Go-Live Services empowers physicians

Testimonials

What customers are saying

Stephanie Lahr, MD, CHCIO

John Frenzel, MD

“Nuance EHR Services were so highly valued by the executives at our first Go-Live they recommended we use them for house-wide support, including nursing and ancillary support, during subsequent Go-Lives.”

Jay Eisenberg, MD

Rich Rogers

More than a technology partner

Training

Clinician support

Optimization

Patient engagement

Professional staffing

Career opportunities

Join our team

Corporate positions

Epic EHR project-based positions

Resources

Data sheets

Case studies

Infographic

White paper

Videos

Connect with us

Let's talk about how to maximize the value of Epic's EHR.

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