Support

Epic EHR Go-Live Services and Support

Guidance and support for a smooth Epic EHR deployment and Go-Live

Successfully implementing an EHR requires strong leadership, extensive technical and clinical knowledge, and skilled support. Our team of Epic experts provides at-the-elbow, hands-on support, education, and training to help ensure a successful go-live, upgrade, or support Community Connect sites’ Epic EHR implementation.

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Solutions

Productive in Epic EHR from day one

Drawing on more than a decade of experience, we understand how to empower care teams with the required skillset to deliver high quality, at-the-elbow support to effectively drive Epic EHR adoption, monitor performance data to mitigate issues, obtain return-to-revenue objectives, and minimize patient care disruptions.

On-site assessment and planning

Each organization has different needs which demands thorough planning to assure success at Go-Live. By completing an on-site assessment, our team can:

  • • Understand your unique environment and site needs
  • • Provide accurate estimates on resources skillset needs
  • • Plan effectively for support of high-volume areas
  • • Develop effective communication plans for use during fast-paced Go-live events
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Effective financial management

Return-to-revenue relies on end users being productive in the EHR from day one. During Go-Live you can expect to receive:

  • • Daily and weekly adoption reports
  • • Daily and weekly revenue reports
  • • Resource and staffing reports to control costs
  • • Corrective actions of errors related to coding and payer specific requirements
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Focused resource assignment

Assembling the right Go-Live team for your needs is both a challenge and precursor to a successful EHR implementation. Our unparalleled vetting process allows us to:

  • • Customize support for specific needs and applications
  • • Assign cross-trained resources in multiple applications
  • • Determine the right skills and experience needed
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Single source dual support

Our team understands how valuable time is to clinicians. With that in mind, our team is cross-trained and has:

  • • Deep expertise in Epic and Nuance solutions
  • • Experience supporting Go-Live using all Epic applications
  • • Custom scheduling application to manage internal and external resources
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Real-time metrics

Using a metric driven approach continually allows identification of proper resourcing to areas of need. Our analytics dashboards provide:

  • • Proactive resource assignment by issue type
  • • Customized project performance metrics
  • • Assessment of end user proficiency
  • • Trend analysis for budget and resource management
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Onsite and remote Go-Live support

Staffing in-person support at all clinics and locations on a 24/7 basis is costly and difficult. Combining our remote Clinical Service Desk provides:

  • • Skilled, real-time remote support for all end-users
  • • Consistent communication with the command center
  • • Cost effective quality support for remote locations
  • • Flexible staffing during key events such as upgrades, Go-Lives, new applications
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Testimonials

What customers are saying

More than a technology partner

Attaining value from your Epic EHR and Nuance solutions requires more than implementing leading technologies – it takes the right people with the right skills to help your investments and care team thrive.

Learn how our EHR Services and solutions drive transformation as your journey with Epic’s EHR evolves.

Training

Clinician support

Optimization

Patient engagement

Professional staffing

Career opportunities

Join our team

Are you passionate about providing integrated EHR service delivery? If you are ready to join a dynamic team and value delivering excellent customer satisfaction and outcomes, look at what Nuance has to offer.

Corporate positions
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Epic EHR project-based positions
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Let's talk about how to
maximize the value of Epic's EHR.

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