Nuance Service Desk—Real-time expertise

Anytime access to EHR support

When users need help interacting with the EHR, responsive support is vital to preventing clinician burnout, upholding patient safety, and maintaining organization performance. With around‑the‑clock access to our workflow‑centric real‑time support, users learn to effectively employ EHR features and quickly return to serving patients.

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A long arm for shortened work disruptions

Nuance Service Desk for EHRs and Nuance Solutions provide remote activation, after hours, post‑activation, and Legacy EHR support to ensure EHR users receive the help they need when they need it. Our support model offers a SLA/KPI‑driven approach to meet high first call resolution rates and short contact acknowledgment timeframes.

Nuance Solutions
  • Dragon Medical One
  • Dragon Medical embedded in EHRs
  • Dragon Medical Advisor
  • PowerMic Mobile
Support topics
  • Creating documentation
  • Managing EHR workflows, work queues, patient communication tools (e.g., Epic InBasket), functions, and features
  • Integrating with the EHR
  • Setting up and installing video platforms for telehealth
  • Hosting telehealth video sessions

Features & benefits

Provide an enhanced support experience

Video testimonial

Nuance’s Service Desk for Epic advances EHR adoption

Stephanie Lahr, MD, CHCIO, CIO, and CMIO at Monument Health (formerly Regional Health) shares how Nuance’s Service Desk for Epic provides consistent, real‑time support for users how‑to questions for Epic EHR and Nuance solutions.

What our customers are saying

Career opportunities

Join our team

Are you passionate about making the EHR work to its finest? If you are ready to join a dynamic team and value delivering excellent customer outcomes, explore what Nuance has to offer.

Contact us to transform the way users interact with the EHR.