When users need help interacting with the EHR, responsive support is vital to preventing clinician burnout, upholding patient safety, and maintaining organization performance. With around-the-clock access to our workflow-centric real-time support, users learn to effectively employ EHR features and quickly return to serving patients.
Nuance Service Desk for EHRs and Nuance Solutions provide remote activation, after hours, post-activation, and Legacy EHR support to ensure EHR users receive the help they need when they need it. Our support model offers a SLA/KPI-driven approach to meet high first call resolution rates and short contact acknowledgment timeframes.
Stephanie Lahr, MD, CHCIO, CIO, and CMIO at Monument Health (formerly Regional Health) shares how Nuance’s Service Desk for Epic provides consistent, real-time support for users how-to questions for Epic EHR and Nuance solutions.
Attaining value from your EHR takes the right people with the right skills and the right approach to help your organization thrive. Learn how our EHR Services can help you achieve your goals no matter where you are in your EHR lifecycle.
Are you passionate about making the EHR work to its finest? If you are ready to join a dynamic team and value delivering excellent customer outcomes, explore what Nuance has to offer.