Advance EHR adoption through expert training
Our team of directors, project managers, and principal trainers have over a decade of experience developing and delivering end‑to‑end training programs that engage learners, grow confidence and ready users for efficient use of the EHR.
This offering is now part of DeliverHealth Solutions as of March 1, 2021. Visit DeliverHealth to learn more.
Solutions
Knowledge is power
Our training programs are designed to help users learn and apply new skillsets to their daily workflow. From classrooms to eLearning to interactive labs integrated with Nuance solutions, we design, manage and deliver training that drives a quick return to operations and patient care.
End‑to‑end training programs
Our experienced directors and trainers deliver a well‑planned, well‑executed pre- and post‑go‑live training program. Our curriculum development, class scheduling and classroom design covers:
- Credentialed Trainer programs
- Super User training
- eLearning
- Instructor‑led classroom training
- Interactive classroom environments
Targeted training
By monitoring user proficiency, our action plans address the greatest training needs, improve user performance, and ready users to work quickly and ably in the EHR. Our team tracks user progress with:
- Provider efficiency reports
- Nuance solution data
- User assessments analytics
User settings (personalization) labs
Users work one‑on‑one with our experts to create a workspace that works more efficiently by:
- Personalizing workspaces to work the way they work
- Configuring notifications and order sets
- Integrating Nuance technologies into a single workflow
Simulation labs
Users take a test drive through daily scenarios. Working one‑on‑one with our experts, users experience a real‑world, hands‑on specialty‑specific training environment to:
- Gain familiarity with day‑to‑day workflows
- Experience the integration of Nuance solutions
- Practice core skills
- Reinforce ability to complete patient exam documentation
- Identify knowledge gaps
- Bolster confidence
Features & benefits
Clinical insight meets technology
know-how
Experienced staff
To develop and deliver a successful training program, our team of experts draws on their experience from training thousands of EHR users, of all skill levels, in over 350 end‑to‑end training engagements. Many trainers have 10 years of IT healthcare experience, expertise in multiple applications and skills using Nuance solutions within the EHR—often complemented with a background in adult education.
Workflow‑based training
To secure user engagement and make efficient use of training time, our training team uses their EHR expertise and clinical background to identify the specific educational needs for each participant. Our training curriculum resonates with users when it incorporates and addresses clear objectives, convenience, and workflow requirements within the EHR.
Progress tracking
To drive training program success, we monitor both user assessments and Nuance solution data. By identifying gaps in knowledge, we can develop action plans tailored to address the greatest needs and improve performance for entire specialities and departments down to individual care team members. EHR adoption and utilization continue to grow with improvements in user proficiency.
Technology integration
To make EHR interactions more efficient, our team is uniquely able to incorporate Nuance speech recognition and/or CAPD technology into training sessions—promoting increased EHR and Nuance technology adoption. Our interactive lab team members have specialized experience planning and delivering one‑on‑one training integrated with Dragon Medical that boost user confidence in their ability to work in the EHR.
Career opportunities
Join our team
Are you passionate about making the EHR work to its finest? If you are ready to join a dynamic team and value delivering excellent customer outcomes, explore what Nuance has to offer.