Nuance Healthcare success story—embracing artificial intelligence-enabled technology

Citizens Medical Center, Inc. provides healthcare for life with Nuance solutions

Embracing Artificial Intelligence-enabled technology as a strategic asset.

Citizens Medical Center, Inc. Success Story

Company profile

The teams of physicians, nurses and other medical professionals at Citizens Medical Center, Inc. (CMCI), a critical access hospital in Colby, Kansas, are committed to enhancing the lives of the people they serve. As part of that commitment, CMCI has not only expanded its capabilities and services, but also it embraced technology as a strategic asset, an evolution that carries more weight with CMCI’s role as a critical access hospital in a rural area of western Kansas.

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People in our area need to know they can come to CMCI for high-quality healthcare. We’re creating a regional presence, and we’re getting there every day. Each day is better than the day before, and we’ve made a lot of good changes on the technology front to be able to do this. We know there’s more to do, but we’re grateful to Nuance for helping us take these first steps.

Jacee Dobbs
Chief Information Officer
Citizens Medical Center, Inc.

Challenge

  • Poor productivity and low clinician satisfaction with clinical documentation tools
  • Lack of mobile dictation options for clinicians
  • Prohibitive cost of clinical documentation using aging technologies
  • Need to improve clinical documentation turnaround time
Solution

  • Dragon® Medical One, offering cloud-based speech recognition for documenting care in the EHR and beyond
  • PowerMic Mobile for flexibility and mobility of note capture
  • Nuance® Transcription Platform, delivering integrated transcription workflows
  • PowerShare Network, enabling secure access to, and sharing of, medical imaging and imaging data
Results

  • Improved satisfaction and quality of life for physicians due to streamlined workflows and cloud solutions
  • Improved patient experience with faster, more accurate delivery of patient notes
  • Reduced clinical documentation costs
  • Removed CDs from the image exchange workflow
  • Physicians surveyed agreed that Dragon Medical One made it easier to capture the patient story and helped improve document quality

Background

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