Customer Service Messaging for Apple Business Chat—powered by AI

Connect. Serve. Sell.

Customer Service Messaging for Apple Business Chat turns mobile phones into a customer engagement channel that delivers unmatched results and ROI.

Nuance Nina and Live Chat solutions combined with one of the world’s most popular messaging apps provide an effortless and seamless customer experience for real-time and asynchronous messaging, meeting your customers’ demand for instant and always-on service.

Engage millions of customers on their channel of choice

The Nuance Digital Engagement Platform supports Apple’s newly announced Business Chat Developer Preview feature in the iOS 11 beta Messages app. When Business Chat becomes publicly available in 2018, your business can use our platform to connect with customers on Apple devices to have personalized conversations, schedule appointments, and even complete purchases with Apple Pay. Businesses can start developing and testing Business Chat use-cases now with Nuance and our supporting services.



Success metrics


of our customers experience a first contact resolution


increase in average order values when assisted by our platform