Cloud-native biometric security for every channel
Authenticate and prevent fraud with AI and biometrics.
Nuance Gatekeeper is part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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Make life easier for customers—and harder for fraudsters
Nuance Gatekeeper is a cloud-native biometric security solution that enables frictionless, fast, and accurate authentication for legitimate persons while detecting and preventing fraudsters wherever—and however—they engage.
Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named as market leader with Nuance Gatekeeper accurately authenticating voiceprints faster than any other vendor.
of audio to authenticate
detection of fraud
authentication success rate
AI Risk Engine
Deep neural networks transparently analyze biometric, non-biometric, and other available data to make intelligent authentication and fraud risk assessments.
How they sound
Analyze a person’s unique voice signature, including physical and speech delivery factors.
What they say
Analyze how a person uses language, including word choice, grammar, emojis, and acronyms.
Inspect every call’s path from inside the phone network to detect ANI spoofing, virtualized calls, and other threats pre‑answer.
Prevent attackers from imitating or parodying legitimate customers via synthetic speech, playback, and other methods.
Interrogate device, network, and location signals for trustworthiness, identifying suspicious activity and signs of fraud.
Detect specific traits of the person behind a phone call or digital device, enabling better service and fraud prevention.
Always a step ahead
Gatekeeper continuously evolves to meet new threats to security, layering biometric and non‑biometric factors into a central AI risk engine to deliver more successful authentications and higher fraud detection rates.
Platform features
Gatekeeper customers never have to plan for an upgrade or migration; they immediately benefit from our latest algorithms.
Dynamic scaling, microservices, and other cloud capabilities accelerate deployment, reduce IT footprint, and increase flexibility.
The only solution of its kind that can deploy in the public cloud, on‑premises, in a private cloud, and even on‑device.
Native integrations with leading contact center platforms including Genesys, Avaya, Cisco, Five9, and Amazon Connect.
Strict industry standards for data protection and privacy, including ISO27001, ISO9001, SOC II, and PCI compliance.
Support from Nuance’s in‑house team of certified fraud experts who offer proactive monitoring, guidance, and services.
Award‑winning voice biometrics software solutions
Learn why the GSMA awarded Gatekeeper its Global Mobile (GLOMO) Award for Best Mobile Authentication & Security Solution.
Proven outcomes
More than 500 organizations worldwide trust Nuance for authentication and fraud prevention solutions. Every year, Nuance customers secure over 8 billion transactions and prevent more than $2 billion in fraud losses.
Align with the industry leader in security AI to benefit from constant technology improvements and full support and services from Nuance’s conversational AI, biometrics, and fraud prevention experts.
Gatekeeper offers the industry’s richest, best‑performing biometric security toolkit, empowering you to authenticate and detect fraud across more channels, more quickly, at higher accuracy rates, and with fewer false positives than any other solution.
Gatekeeper is the only solution that delivers authentication and fraud prevention in every voice and digital channel: live agent calls, IVRs, messaging, mobile and web apps, and even connected devices like smart TVs.
Featured blog
The future of customer engagement is bright with Microsoft and Nuance
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Related products
Create intelligent IVR experiences.
Increase self-service and customer satisfaction.
Give customers more control and improve efficiency.
Meet your customers where they are.
Integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform will help enhance customer experiences and improve fraud prevention.
Tony Lorentzen
Senior Vice President, Intelligent Engagement Solutions
Read What's next(Open a new window)
Resources
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Biometric authentication and intelligent fraud prevention solutions for contact centers
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Biometric authentication and intelligent fraud prevention solutions for digital channels
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Fast, secure account recoveries and password resets
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Automate the help desk and increase security
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Nuance Gatekeeper(pdf. Open a new window)
Discover integrated biometric authentication and intelligent fraud detection for every channel. -
Exceptional fraud prevention, exceptional outcomes(pdf. Open a new window)
See how Nuance Gatekeeper’s industry-leading biometric authentication and fraud prevention outshines competitors.
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Telefónica uses voice biometrics to personalize CX for seniors
Discover how Telefónica is giving their seniors priority service using only their voice, with Nuance voice biometrics as part of Nuance Gatekeeper.
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What is a voiceprint?
Voice biometrics take the aggravation out of authentication and help organizations verify the actual person behind the interaction based on the sound of their voice in seconds.