Live Chat—Omni-channel customer engagement success stories

To chat or not to chat... should never be a question.

Live chat — even customers in the digital world want to engage with the human side of your business.

Case study showcase

With growing options for enterprises to assist their consumers in digital channels such as the web, apps, or smart speakers, at any time, it becomes more and more challenging to and a well‑balanced customer experience that helps consumers and answers fast, but also allows them an efficient way to connect with a human agent. That’s why most of Nuance customers turned to us, because we deliver an integrated customer engagement solution that offers human‑assisted interactions alongside the personalized, prompt self‑service options powered by artificial intelligence (AI).

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Telecom brand

  • Launched a live chat solution across all business units of this vastly complex enterprise, starting with their regular telco sales unit.
Financial services institution

  • Implemented live chat into each line of business, one unit at a time.
Travel brand

  • Since implementing live chat using Nuance best practices, the company’s customers have enjoyed seamless customer experience in digital channels, such as the website or mobile phone.

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