Automated guides - Lead customers to self-service without using live agents

The answers your customers need, fast

Nuance automated guides help your business engage your customers – without engaging your live agents. All to increase efficiency, improve visitor satisfaction and lower operational costs.

Better engage customers with automated self-service

Similar to simple chat bots, automated guides are the scripted version of intelligent, automated engagements. Easy to set up and deploy, our digital self-service guides allow your customers to “click” through a decision tree and immediately find answers to their questions.

Automated guides are ideal for taking site visitors through a product selection cycle, for faster agent routing or as a tutorial to educate your customers on key tools and features. And because they’re an integral part of Nuance’s customer engagement platform, the guides are tightly integrated with our business rule targeting engine – which helps identify when consumers are struggling and can proactively launch a guide in various digital channels. Automated guides are fully customizable to match your brand’s identity and can work as a stand-alone self-service tool or with the option to escalate to a human-assisted engagement.

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Mobile Engagement Optimization for Total Gym

Total Gym case study

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Your customers seek
automated self-service


of customers try to find the answer
to their question using a brand’s self-service application.

“Trends 2016: The Future of Customer Service.” Jan 2016.


Intelligent, integrated, integral

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Learn how Nuance automated guides can help you deliver better answers to customers.

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