Analyst Report

The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019

Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

Forrester Forrester Wave Conversational AI report

1

What’s driving the intense demand for Conversational AI for customer service

2

The methodology behind Forrester’s assessment, and the critical evaluation criteria to consider

3

Why Forrester named Nuance a leader among the 14 vendors evaluated

First tell us a bit about yourself: