How retailers can take advantage of AI for superior digital CX

Better customer experience, all around.

Shoppers today expect to have it all—they want to shop, compare, purchase, and receive support any time, day or night, using the desired channel of their choice. They want the ability to choose from automated or human agents based on their preference and convenience.

Meanwhile, many retailers are unable to meet these expectations. Only 18.4% of retailers say they have an optimized or well-advanced customer experience strategy.

By leveraging the right AI‑powered CX solutions, retailers can create trusted customer journeys through connected experiences, automation, and human touch—to the delight of their customers.

Download the TotalRetail research report to learn:

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How technology plays a key role in supporting CX

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Best practices for AI enabled CX and

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How to create secure shopping experience (and avoid fraud)

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TotalRetail report

How retailers can take advantage of AI

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