Conversational AI requires customer authentication that is effortless, continuous as well as foolproof. Opus Research has long seen zero‑effort authentication as a necessity for creating trusted links between brands and their customers. This is a balancing act between security and convenience, and is why Opus looks to biometrics as the foundation for effective authentication.

In its 2019 Intelligent Authentication and Voice Biometrics Intelliview, Opus Research looked at 13 vendors and evaluated each solution’s ability to streamline omni‑channel customer authentication and stop fraudsters through all points of access and evaluated not only voice biometrics tech, but also behavioral, non‑biometrics factors and anti‑spoofing offerings.

Hear from Opus why, “Nuance is the undisputed market share leader in terms of enrolled voiceprints associated with IVRs and contact centers as well as its self‑described ‘multi‑faceted, layered security approach that includes biometrics, non-biometric prints, anti‑spoofing measures, intelligence detectors and pattern detection, employing AI techniques.’”