Intelligent Engagement
Learn how Commonwealth Bank improved customer experience(Open a new window)
Speaker: Lee Challoner-Miles, General Manager, Integrated Channels - Digital, Operations & Technology
Hear insights on the benefits delivered with the implementation of CEBA, the bank’s Intelligent Virtual Assistant based on the Nuance Digital Engagement Platform.
Building Empathy into Digital Strategy(Open a new window)
Speakers: Kevin Angland, General Manager Retail & Digital and Husain Al-Baldry, General Manager, Datacom Foundry
Mercury and Datacom discuss the successful implementation of Hiko, the company’s virtual assistant.
The Digital Transformation of Customer Service(Open a new window)
Speaker: Mark Wessel, Product Owner Conversational at KPN
Watch the webinar to learn how the KPN team integrated Nuance Intelligent Virtual Assistant to its live chat service, and how it’s working closely with Nuance to create innovative new experiences for its customers.
Cabify Deploys Nuance Conversational AI to Supercharge Digital Experience(Open a new window)
Speaker: Maria Gili, Global Customer Experience & Ops Technology Manager and Jacobo Domínguez, VP of CEX & Operations at Cabify
Watch the webinar to learn how the team deployed a responsive, cross-channel virtual assistant with Nuance Conversational AI.
Virtual Customer eXperience Summit 2020(Open a new window)
Speaker: Chris Jewell, Exploratory cave diver
In our first virtual event we just shared the vision of Digital First, Automation First customer engagement along with the latest innovations in Intelligent Engagement, Security, and Biometrics.
Security and Biometrics
National Australia Bank strengthens security and improves CX with Voice Biometrics (Open a new window)
Speakers: Chris Barnes, Head of Direct Channel Development at National Australia Bank
Watch the webinar to hear how fraud attacks on customers’ accounts was mitigated and the personalised experience customers receive with security that is unique to them.
The magic IT behind the service hotline. How does the customer call the agent?(Open a new window)
Speaker: Caroline Clemens, Senior Voice User Interface Designer at Deutsche Telekom
Caroline shares insights on how the leading telecommunications company have deployed voice biometrics to delight German customers with quick and secure verification.
Strong Customer Authentication: The role of Biometrics in PSD2(Open a new window)
Speakers: Ian McGuire, Nuance fraud and biometrics specialist
Since the publication of the PSD2 directive, biometrics has played a key role to help financial services organizations carry out transactions with the highest level of security and a frictionless customer experience. Biometrics allows compliance with this regulation while leaving behind other authentication methods that have proven to be vulnerable.
Multilanguage resources
German resources(Open a new window)
Find out why thousands of companies around the world are working with us from telecommunications, financial services, retail, healthcare, and government agencies.
Spanish Resources(Open a new window)
Nuance can help your business deliver high-quality experiences. Powered by AI. Focused on your customers.
Learn how with these resources and information in Spanish.
Portuguese resources
Nuance can help your business deliver high-quality experiences. Powered by AI. Focused on your customers.
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