On‑demand webinar
What’s missing in digital banking?
Javelin’s 2021 Digital Banking Scorecards showed a surprising slowdown in bank innovation at just the time when consumers needed it the most.
Watch and listen as Javelin’s Digital Banking Director and Nuance share insights on digital banking’s critical functional gaps, and the engagement opportunities missed as a result.
Better banking experiences, all around.
Millions of new digital customers arrived during the pandemic looking for personalized, real‑time assistance from their bank. Yet, few top banks have responded with digital options to address this demand. Consumers, in response, have not been shy about seeking solutions from neobanks and other third‑party fintech providers.
View the on-demand webinar and learn:
1
How seamless escalation can drive higher digital satisfaction
2
The importance of maintaining context in cross-channel communications
3
How banks are leveraging live chat to reduce abandonment and improve engagement
4
Why video is emerging as a more effective tool than branch appointments
To view the webinar, register now.
About the presenters
Director, Digital Banking, Business Communications
Javelin Strategy & Research
Financial Services Evangelist
Nuance