Citizens have been exhorted to “write their Congressman” for as long as Congress has existed. Whether to express an opinion regarding an issue of the day or to request personal assistance, citizens write often. And as the means to communicate has grown from postal mail to fax, email, text message and social media, the amount of correspondence has mushroomed. Where does all that communication go? Does anyone actually read it? And if they do, does someone respond? Finally, how do Congressional representatives keep track of all this correspondence and the balance of opinion it represents?
Unlike junk mail, when a constituent writes his or her congressional representative, someone actually does read it. Each congressional office is obligated to catalog and acknowledge receipt of all correspondence.
Illinios Office Manager