Electronic filing with both the courts and with the United States Patent and Trademark Office (USPTO) drastically changed the way law firms handled paperwork. At Boston-based Burns & Levinson LLP, that meant the IT department was handling PDF conversion, taking time away from troubleshooting and strategic initiatives. The firm, which is comprised of approximately 135 attorneys and 260 total employees spread across offices in Massachusetts, New York, and Rhode Island, has a thriving intellectual property practice in addition to its litigation arm. The amount of PDF conversions requested by paralegals and attorneys from the IT department grew to be more than they could handle, particularly after hours and on weekends. Even worse was the way the IT staff was forced to convert documents: often, they would scan printed documents into the system as PDFs. A few employees had a PDF converter program on their machines, but licenses for it were expensive. It wouldn’t be practical, cost-wise, as a firm-wide solution. The CIO, Henry Chace, began investigating other options.
Burns & Levinson, LLP