Options dialog box—Subscription Information

Tools> Options>Subscription Information

Or

Say "Switch to DragonBar", then "Settings", then "Options", then "Subscription Information"

If you have a Dragon Professional Individual or Dragon Legal Individual subscription, use the Subscription Information page to manage your subscription or update your subscription login and password. This page is available only if you installed Dragon using a subscription serial number.

Option Description

Nuance Account

Email address you used to create your Nuance account when you purchased your subscription.

Password

Nuance account password.

Click here

Click to log in to the Nuance web site to manage your Dragon subscription.

 

Troubleshooting

Issue Procedure

Subscription expired

Click the Click here link to renew your subscription.

Nuance renews your subscription automatically each subscription period unless you cancel. If your subscription expired, there may be a problem with your payment method.

You cannot use Dragon until you renew your subscription.

Forgotten password

  1. Click the Click here link.

    The Nuance My Account Login page appears.

  2. Click the Forgot Password? link.

    The Forgot Password? page appears.

  3. Specify your email address, and then click submit.

    Nuance sends your password to your email account.

Changing your password

Follow the instructions for Forgotten password above. Then, do the following:

  1. From the DragonBar, select Settings> Options.

    The Options dialog box opens.

  2. Click Subscription Information.

    The Subscription Information page appears.

  3. Specify your new password in the Password field.
  4. Click OK.

Viewing subscription expiration date

Click the Click here link to return to the Nuance web site and view your subscription renewal date. Nuance renews your subscription automatically each month unless you cancel.

Connection issues
  • Ensure you entered your password correctly.
  • Check your internet connection.
  • Ensure your subscription has not expired.

Dragon also provides on-screen guidance when a connection issue occurs.

If Dragon cannot verify your subscription status due to a connection issue, Dragon allows you to log in and use the product for up to 30 days.

 

Related procedures

Additional information
None Subscription Information dialog box

6/21/2018 1:43 PM