Better shopping experience, all around.
Reshaping the retail customer journey
Welcome to the Retail CX resource hub, your one‑stop shop for voice, digital and messaging content for retailers. Check out the latest videos, guides, on‑demand webinars and more to help take your customer experience to the next level.
Proud member of the Retail Cloud Alliance
The Retail Cloud Alliance (RCA) brings together innovators and experts who are making strides in retail technology and transforming the way retailers conduct business. Using proven solutions and insights, the RCA is a proven resource retail executives turn to while enhancing operations and the customer experience.
Report
2023 Omnichannel Customer Service Index
What are the biggest gaps and opportunities for retailers to improve omnichannel CX? How does your brand stack up? Download the report to answer these questions and more.
Featured resources
Customer engagement for DTC retail
Customer loyalty is hard to win and even harder to keep—and traditional retailers have a huge head start. Download our guide to discover how to create effortless, engaging customer experiences for DTC retail success.
Happy agents = happy customers
It's time to focus on empowering your agents, giving them the tools they need to shine, while building experiences your customers will keep coming back for. Download our guide to learn how.
Level up your retail CX with AI‑powered personalization
Will next‑level personalization delight your customers? Absolutely. But improving CX isn’t the only reason to get more personal. Download our guide today to learn 5 principles for successful personalization.
7 retail engagement trends—and how to make the most of them
When planning your customer engagement strategy for the next year or two, it can be difficult to sort through what’s going to make the biggest impact, and what’s not worth including. Download our practical guide to the biggest trends in retail customer engagement, designed to help you optimize your CX roadmap.
Retail fraud: Key trends and prevention strategies
Criminals constantly find new ways to attack brands and their customers, rapidly switching tactics, channels, and targets. Download this eBook to explore current and pressing trends in retail fraud and learn about strategies for protecting your business and your customers.
12 best practices for omni-channel retail customer engagement
Having worked with thousands of brands (including 9 out of the top 12 US retailers) we’ve asked our most experienced professional services veterans to share the top dos and don’ts for retail CX. Download our field guide today to learn how to get better customer engagement all around.
Top 5 reasons why retail chatbots fail (and how to fix them)
There’s no doubt that chatbots and virtual assistants can help any retail brand deliver standout shopping experiences. But it’s not as easy as spinning up a basic bot and letting it loose on your customers. Read on to discover exactly why chatbots and virtual assistants fail, and how to make yours a runaway success.
AI-first intelligent engagement
Explore how we can help you deliver superior experiences, empower agents, and prevent fraud across any or all moments of a customer’s journey.
Nuance solutions for retail (Play a video)
Explore how to create simplified, seamless shopping experience, everywhere.
Boost agent efficiency for retail (Play a video)
Boost agent efficiency and experience with real‑time agent coaching.
Nuance is a part of the Microsoft Digital Contact Center Platform
Explore our comprehensive yet flexible solution designed to deliver seamless customer journeys.
Learn moreAnalyst reports
Why industry analysts rank Nuance so highly
Learn why independent analysts consistently rank our virtual assistant and biometric authentication technologies as industry‑leading solutions.
Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named the market leader in biometrics technology by Opus Research in its annual assessment of the market landscape.
Forrester: The Total Economic Impact™ Of The Nuance Virtual Assistant
Discover how the Nuance Virtual Assistant delivers a 353% three‑year ROI.
Solutions
AI-powered omnichannel customer engagement
Digital and messaging solutions
Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency.
Nuance AI‑powered digital and enterprise messaging solutions work together to streamline cross‑channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect.
Voice and IVR solutions
Nuance voice and IVR solutions give customers natural, conversational experiences and effective, satisfying self‑service interactions.
Our Conversational IVR, Call Steering, and Dragon TV automate and personalize conversational customer engagements. And our Voice‑to‑Digital solutions use AI‑based self‑service and call deflection to move callers to less expensive, more convenient digital channels.
Contact Center AI
Explore Nuance award‑winning AI for contact center solutions for improved conversational customer engagements, biometric authentication, and agent efficiency.
Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite.
Biometric authentication and intelligent fraud prevention
Improve experiences, reduce costs, and fight fraud with the latest in biometric verification and AI fraud prevention technologies.
With seamless, secure biometric authentication and intelligent fraud prevention through Nuance Gatekeeper, improve customer and agent experiences, reduce operational costs, prevent fraud, and protect your brand.
Blogs
