"Personal Information" includes information that alone or when in combination with other information may be used to readily identify, contact, or locate you or a specific individual.
Website or Nuance Product Usage. Nuance (or Nuance vendors and suppliers) may observe your activities, preferences, and transactional data (such as your IP address and browser type) as well as related usage behavior depending on whether you are using our Website or a particular Nuance Product. We may use this data for any purpose unless we tell you otherwise in connection with a particular Website or product. While we may collect or log this information, we do not identify you or match this non-Personal Information with your other Personal Information unless or except if we believe doing so will help us better respond to a request you have made. Where such non-Personal Information is linked to your Personal Information we will treat such information as Personal Information. For clarity, when we refer to usage of Website or Nuance Product Usage Data in this section, we do not mean the contents of your voice data or text and related data derived from the contents of your communications using Nuance Products. For information about specific Nuance Products, please see specific privacy notices directed to such products.
Nuance Product Usage. Certain Nuance Products require you to enter Speech Data in order to use and derive the benefits of the particular product. These Nuance Products collect and process the Speech Data you input into the Nuance Products. Nuance or third parties acting under the direction of Nuance, pursuant to confidentiality agreements, use the Speech Data to develop, tune, enhance, and improve Nuance services and products. Nuance will not use the contents of any Speech Data provided to us through your use of Nuance Products for any purpose except as set forth above. "Speech Data" means the audio files, associated text and transcriptions and log files provided by you hereunder or generated in connection with Nuance Products. Speech Data may include Personal Information.
Failure to register any Nuance product will not diminish the rights you have under the applicable product warranty.
Children. The Nuance Website and Nuance Consumer Products are not directed at children. If you are under 18 or otherwise would be required to have parent or guardian consent to share information with Nuance, you should not send any information about yourself to us. As required by law, if a person under 13 submits information through any part of a Nuance Website or a Nuance Product, and we learn the person submitting the information is such a child, we will attempt to delete this information as soon as possible.
Nuance Affiliates, Vendors and Suppliers. Nuance works with many affiliated third parties, vendors, distributors, and suppliers. To the extent it is necessary for these groups to provide their products and services to us and provide products and services you have requested, these third parties may have access to or process your Personal Information. Nuance may also sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, and related Website or Application information. These transfers of aggregate statistics do not involve Personal Information or data.
Recruitment and Job Applications. Residents of the United States may provide us with Personal Information through our Website. Personal information such as that contained on a resume or curriculum vitae may be submitted in connection with a job application or inquiry. We may use this information throughout Nuance (worldwide) for the purpose of employment consideration or your inquiry. We may keep your information on file for future consideration.
Enabling Services. Nuance offers a variety of services and functions through its Websites ("Nuance Services"). Personal Information that is collected through a Website may be used and/or disclosed to third parties in order to enable us to provide Nuance Services. For example, the Nuance Website may allow you to interface with a third party website or application. To facilitate that connection, we may use your Personal Information and/or disclose your Personal Information to third parties.
Public Areas. Any information disclosed in public areas of a Nuance Website or to the extent possible in a Nuance Product or other website (Facebook, YouTube, Twitter, etc.) will become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile-device applications. You should exercise caution when disclosing information in these public areas, and be careful how you disclose your Personal Information. Content posted in public areas of the Nuance Website or Nuance Products, including advice and opinions, represent the views and is the responsibility of those who post the content. Nuance does not necessarily endorse, support, verify, or agree with the content posted.
Mergers, Acquisitions, and Insolvency. If Nuance should ever file for bankruptcy or merge with another company, or if Nuance should decide to buy, sell, or reorganize some part or all of its business, Nuance may be required to disclose your Personal Information and Speech Data to prospective or actual purchasers in connection with one of these transactions
As Required by Law and Other Extraordinary Disclosures. Nuance may be required to disclose your Personal Information and Speech Data if it: (i) believes it is reasonably necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority, (ii) would potentially mitigate our liability in an actual or potential lawsuit, (iii) is otherwise necessary to protect our rights or property, or (iv) is necessary to protect the legal rights or property of others.
If Nuance learns of a security system's breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this Website or a Nuance Product or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Website or Nuance Product. Nuance may post a notice on this Website if a security breach occurs. If this happens, you will need a web browser or mobile device enabling you to view the Nuance Website or Application. Nuance may also send an email to you at the email address you have provided to us in these circumstances or communicate with you by other means if we can. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, including those whose privacy laws may be more strict than U.S. law, please note that you are transferring your personal data to the United States to Nuance. By providing your personal data you consent to that transfer and processing.
When you provide Nuance with Personal Information, we may communicate with you using the information you have given us to provide you with information we think may be of interest to you.
California Civil Code Section 1798.83, permits California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes. You may choose to opt-out of the sharing of your personal information with third parties for marketing purposes at any time by submitting a request in writing to Legal Dept.—Privacy, One Wayside Road, Burlington, MA 01803 or by emailing us at email@example.com. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes or for purposes of assisting us with our own marketing.
Nuance uses "cookies" to help personalize your use of our site, including for storing user preferences, such as your language preference. A cookie is a text file stored on your computer. Cookies store bits of information that we use to help make our site work. They can't run any code and don’t contain viruses. No one can read our cookies except us.
Information About Cookies. A cookie is a text file stored on your computer. Cookies store bits of information that we use to help make our site work. They can’t run any code and don’t contain viruses. No one can read our cookies except us.
Types of Cookies We Use
Your Choices Regarding Cookies. You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you clear your cookies, you will need to opt out again. If you use a different computer or browser, your choices will not be carried over.
Nuance adheres to the Self-Regulatory Principles for Online Behavioral Advertising from the Digital Advertising Alliance. You can opt out of targeted advertising by third parties by setting your browser to decline third party cookies. You can also delete the advertiser’s cookie each time. Many of the third parties are members of the Network Advertising Initiative. You can opt-out of targeted advertising by all NAI members by visiting the NAI site.
Nuance has self-certified that it complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Nuance has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit: http://www.export.gov/safeharbor/. On October 6, 2015, the European Court of Justice issued a judgment that declared invalid the European Commission’s Decision 2000/520/EC of 26 July 2000 “on the adequacy of the protection provided by the safe harbour privacy principles,” (“Safe Harbor”). Safe Harbor is a legal mechanism to permit transfers of EU residents’ personal information to the United States and to ensure that the information is legally protected at a level that is considered adequate by EU standards. Since the judgment was issued, the EU and US have been in negotiations to determine a path forward for Safe Harbor and it is expected that information will not be available until the end of January 2016. Nuance Communications, Inc. has self-certified to the Safe Harbor principles in the past, but in light of the recent judgment, has executed ‘standard contractual clauses’ with its EU subsidiaries who collect and export personal information in order to allow transfers and the continued protection of EU residents’ data during the interim period while we await further guidance from the European Commission. If you would like to contact us directly about the Safe Harbor program, please contact us at firstname.lastname@example.org. For individuals outside the European Economic Area, Nuance endeavors to comply with applicable law for the international transfer of your personal information. When Nuance receives formal written complaints related to personal information and privacy matters, it is Nuance's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Nuance and an individual.
One Wayside Road
Burlington, MA, 01748
Attention: Legal Department- Privacy
Updated: December 2015